Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Bernardo Sebastião

Seattle,Washington

Summary

I've more than 10 years experience in airline ticketing and operations . reservations and refund,cancellation,ADM ARC GDS amadeus,ardweb,isafari,miles knowledge,geography,knowledge one-way,circle trip,round-trip,group,open jaw,city & airport ops,flight despatched ,worldtrace,check-in system(systems)lost and found,cargo procedure,report skills and others. Skilled Usher proficient in selling tickets, answering questions and monitoring facilities. Versed in security standards, cleaning procedures and restocking strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Reservation Sales Agent

Emirates
12.2021 - 06.2023
  • Sales and ticketing
  • Reviewed tickets, identification and passports to verify traveler identity
  • Processed order transactions and provided customers with detailed itineraries, tickets and receipts
  • Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules
  • Applying visas
  • Booking Hotel and activities
  • Skywards miles program's (champion coordenator)

Sales and Ticketing Supervisor

KENYA AIRWAYS
01.2016 - 03.2020
  • Oversaw day-to-day operations of box office, including communications with ticketing company and department leads and management of box office staff
  • Coordinated all event set-up and promoter engagement on sales and ticketing issues related to events
  • Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office
  • Worked with marketing and sales department to create and implement upsell opportunities for events
  • Assisted ticketing department staff with handling of all internal ticket allotments and allocations for all events
  • Fostered excellent working relations with concert promoters, other internal departments and high-profile clients, regularly planning and coordinating large events.

Customer Service (supervisor)

GRUPO BELCHIX GSA, Kenya Airways
01.2012 - 01.2016
  • Monitored staff compliance with departmental policies, procedures and applicable regulatory requirements
  • Planned, scheduled and supervised work of subordinates
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Reviewed administrative forms and reports related to public safety incidents and operations and approved reports written and submitted by officers.

Check-in Supervisor

Grupo BELCHIX, GSA of KENYA AIRWAYS
01.2010 - 04.2012
  • Eliminated downtime and maximized revenue by providing top project quality control
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
  • Used coordination and planning skills to achieve results according to schedule
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Oversaw daily operations to ensure high levels of productivity
  • Identified issues, analyzed information and provided solutions to problems.

Ticketing Agent

INTERNACIONAL TRAVEL
01.2008 - 01.2009
  • Reviewed tickets, identification and passports to verify traveler identity
  • Processed order transactions and provided customers with detailed itineraries, tickets and receipts
  • Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.

Education

High School Diploma - MANAGEMENT AND

Instituto Medio Industrial Luanda
Luanda

Skills

  • Sales and promotions
  • Sales and marketing strategies
  • Sales and marketing understanding
  • Reservations and ticketing
  • Sales training and leadership
  • Sales process understanding
  • Sales tools and techniques
  • Sales and contact reports
  • boarding gates/lost & found/Ramp

Accomplishments

  • RESconnect -emirates Dubai
  • Retail office -emirates Dubai
  • Data protection -Emirates Angola
  • Skywards miles programme-emirates Dubai
  • Ardweb -Kenya airways Nairobi system Training – Nairobi-kenya
  • Amadeus selling platform-nairobi
  • FM (check-in)system-Luanda
  • Isafari(commercial platform)-Luanda dataBase(reports)-nairobi indution- pride centre
  • Languages
  • Portuguese-native
  • English- fluent

Certification

Amadeus selling platform

ResConnect

Retail office

Skywards miles programme

Asante Rewards

Worldtrace

and others,most of them from sales and operations certificates


Languages

Portuguese
Native or Bilingual
English
Full Professional

Timeline

Reservation Sales Agent

Emirates
12.2021 - 06.2023

Sales and Ticketing Supervisor

KENYA AIRWAYS
01.2016 - 03.2020

Customer Service (supervisor)

GRUPO BELCHIX GSA, Kenya Airways
01.2012 - 01.2016

Check-in Supervisor

Grupo BELCHIX, GSA of KENYA AIRWAYS
01.2010 - 04.2012

Ticketing Agent

INTERNACIONAL TRAVEL
01.2008 - 01.2009

High School Diploma - MANAGEMENT AND

Instituto Medio Industrial Luanda

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Bernardo Sebastião