Bernardo Torres
Miami Beach,FL
Summary
Highly motivated proactive Customer Service & Administrative Operations assistant with extensive experience in fast-paced environments. Skilled in organization, problem-solving, and cash handling, with a strong work ethic. Known for keeping a positive work environment & passionate about maintaining customer satisfaction and team collaboration while seeking opportunities for career advancement.
Overview
9
9
years of professional experience
Work History
Customer Service & Administrative Operations
DressesUy / Shey De Armas Studio
04.2020 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Supermarket Assistant
Tienda Inglesa Supermarket
12.2016 - 02.2018
- Supported store operations by assisting with opening or closing procedures as needed.
- Streamlined product restocking, ensuring shelves remained full and visually appealing for customers.
- Collaborated with team members to complete tasks efficiently and maintain a positive work atmosphere.
- Addressed customer inquiries and concerns with patience and professionalism, fostering strong relationships.
- Facilitated efficient bagging of groceries while considering item fragility, weight distribution, and customer preferences.
- Handled cash transactions accurately while adhering to all security protocols for cash handling in place within the store.
- Pleasantly greeted customers and enhanced their satisfaction by providing prompt, friendly and courteous service.
- Assisted customers by finding items quickly and used in-store system to locate inventory and place special orders to boost store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases, demonstrating exceptional service.
Cashier Assistant
MovieCenter Cinemas
09.2015 - 11.2016
- Met customer needs through polite, friendly and attentive service.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed and resolved customer complaints quickly to maintain customer satisfaction. But with patience and professionalism, maintaining store reputation.
- Updated product displays to attract customer attention and encourage purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
Education
High School Diploma -
Parque Del Plata Highschool
Canelones, Uruguay10.2014
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
- Decision-Making
- Verbal Communication
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service & Administrative Operations
DressesUy / Shey De Armas Studio
04.2020 - 05.2024
Supermarket Assistant
Tienda Inglesa Supermarket
12.2016 - 02.2018
Cashier Assistant
MovieCenter Cinemas
09.2015 - 11.2016
High School Diploma -
Parque Del Plata Highschool
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