Bernardo Isaac Ixiya Pacheco
Ciudad De Guatemala,Guatemala
Summary
Highly experienced customer service representative, Spanish interpreter and credit repair analyst with proven track record of delivering precise interpretations and translations between English and other languages. In-depth understanding of cultural nuances to effectively bridge communication. Dedicated to accuracy and reliability.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Credit Repair Specialist
Ipsan West
05.2016 - Current
- Consistently met and exceeded performance targets, showcasing dedication to achieving exceptional results for clients in their credit repair journey.
- Have helped more than 200 clients archieve their credig goals in over the course of almost 10 years of experience.
- Developed credit models to assist in the credit decisioning process.
- Made decisions and recommendations about extending lines of credit.
- Negotiated payment plans and loan terms with delinquent customers.
- Managed a portfolio of diverse clients, balancing individual needs while meeting performance metrics consistently.
- Collaborated with the legal team to ensure compliance with federal and state regulations in all credit repair activities.
- Negotiated with creditors and collection agencies to achieve successful settlements for clients.
Spanish Interpreter
Interpretia
01.2025 - 09.2025
- Maintained message content, tone, and emotion as closely as possible.
- Managed approximately 35-50 interpretation calls a day
- Managed different industries, from legal, medical, social services, emergency call, insurance calls among many others
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Improved service delivery in social work by interpreting for case management sessions, helping Spanish-speaking clients navigate complex systems.
Customer Service Representative
Xerox BPO
10.2015 - 01.2016
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed around 50-75 calls a day.
- Utilized customer service software to manage interactions and track lost and delayed packages for Amazon.
- Utilized data analytics tools to monitor customer satisfaction trends regularly, identifying areas for improvement and implementing necessary changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Costumer Service Representative
Allied Global Contact Center And BPO
03.2014 - 07.2015
- Responded proactively and positively to rapid change.
- Managed around 30-45 calls a day
- Investigated and resolved accounting, service and billing concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor’s in Law With Social Sciences -
Universidad Regional De Guatemala
Guatemala, GT02-2029
High School Diploma -
Colegio Yulimay PC
Guatemala, GT11.2013
Diseño Gráfico Digital (Presencial). - Graphic Design
Colegio IMBPC
Guatemala, GT11.2013
Diploma De Graduación - Segundo Primaria A Tercero Basico
Colegio Cristiano Rayito De Sol
Guatemala, GT11.2010
Diploma De Graduación - Preparatoria Y Primero Primaria
Liceo Bautista Palestina
Guatemala, GT11.2001
Skills
- 98% English language proficiency
- Note-taking techniques
- Consecutive interpreting expertise
- Patient confidentiality
- Memory retention
- Adaptability and Flexibility
- Legal terminology
- Strong verbal communication
- Reliability
- Decision-Making
- Active listening skills
- Team Collaboration
- Problem-Solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Spanish Interpreter
Interpretia
01.2025 - 09.2025
Credit Repair Specialist
Ipsan West
05.2016 - Current
Customer Service Representative
Xerox BPO
10.2015 - 01.2016
Costumer Service Representative
Allied Global Contact Center And BPO
03.2014 - 07.2015
Bachelor’s in Law With Social Sciences -
Universidad Regional De Guatemala
High School Diploma -
Colegio Yulimay PC
Diseño Gráfico Digital (Presencial). - Graphic Design
Colegio IMBPC
Diploma De Graduación - Segundo Primaria A Tercero Basico
Colegio Cristiano Rayito De Sol
Diploma De Graduación - Preparatoria Y Primero Primaria
Liceo Bautista Palestina