Bernardo Muradas

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them if necessary.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Supervised creation of exciting merchandise displays to catch attention of customers.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Reported issues to higher management with great detail.
• Assisted in reconciliation and reporting of daily financial statements.

• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Spearheaded transition to takeaway only during global health crisis, ensuring business continuity and employee safety.
• Recruited, interviewed and hired employees and cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
• Assisted in the opening of a brand new location from beginning. Including, but limited to: All hiring and training, equipment testing and safety compliance, intake and stocking of all products, and successfully managing opening day.

I continued to perform all duties listed previously at a high standard as well as:

• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Assisted with administrative duties and end of day balance reports. Such as, checking out server cash reports and reconciliation of daily sales.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Cultivated warm relationships with regular customers.