Bernaud Victor
Kissimmee,FL
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
24
24
years of professional experience
Work History
Non-profit Organization
Bethesda Church Non-profit Organization
Miami, FL
01.2012 - Current
- Managed databases of volunteers, donors, sponsors, grantors, vendors
- Cultivated relationships with current donors while seeking out new ones.
- Provided leadership for all operational aspects of the nonprofit organization including program development and implementation.
- Developed and implemented fundraising strategies to increase donations and grants.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Translating written interaction from Haitian creole into English, and into French to engage customer in conversation and effectively determine needs and requirements.
Chauffeur
United Taxi
Fort Lauderdale, Florida
03.2018 - 03.2020
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
- Drove cars to transport passengers.
- Offered riders information about local attractions and restaurants.
- Communicate with the customers in different languages: English, French, Haitian creole, and, sometimes, in Spanish.
Customer Service Representatives
Seven Eleven Stores
Fort Lauderdale, FL
01.2002 - 02.2009
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions in different languages: English, Haitian Creole, French, and Spanish
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
Education
Some College (No Degree) - Nursing
Broward College
Fort Lauderdale, FLSkills
- Research and analysis
- Donor stewardship
- Partnership building
- Volunteer management
Timeline
Chauffeur
United Taxi
03.2018 - 03.2020
Non-profit Organization
Bethesda Church Non-profit Organization
01.2012 - Current
Customer Service Representatives
Seven Eleven Stores
01.2002 - 02.2009
Some College (No Degree) - Nursing
Broward College