Berneida (Nina) Spencer
North Fort Myers,FL
Summary
Highly motivated server dedicated to delivering exceptional service and genuine hospitality.
Overview
16
16
years of professional experience
Work History
Server
The Moose Lodge
Fort Myers, FL
08.2023 - 05.2024
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills, calculate totals, and take credit card or cash payments.
- Informed customers of daily specials and signature menu items.
- Streamlined customer order process by taking to-go orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated with bartender and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Live-In Caregiver
Private Personal Care
North Fort Myers, FL
01.2020 - 11.2022
- Conducted light housekeeping tasks including laundry, bed making and meal preparation.
- Administered medications in accordance with instructions from the physician.
- Monitored vital signs such as blood pressure, pulse rate and temperature.
- Attended to basic needs such as feeding, changing diapers, bathing, grooming, changing bedding and clothing.
- Maintained accurate records of client's health information in an organized manner.
- Planned and prepared nutritious meals according to dietary requirements.
- Observed changes in the condition of the client and reported any changes to the nursing staff immediately.
- Managed household duties, such as grocery shopping, running errands, and paying bills.
- Consulted with Hospice care team to continually update care plans.
- Conducted wound care treatments such as debridement, dressing changes, irrigation and application of topical medications.
- Administered medications as prescribed to manage pain and prevent infection.
- Managed inventory of all supplies to ensure availability of necessary products.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Addressed patient care needs, collected vitals, dressed wounds, changed catheters and colostomy bags, adhering to all sterile procedures.
- Managed the administration of intravenous (IV) therapies and insulin injections while following strict sterile procedures and protocol
- Observed changes in client's physical condition and mental status, and reported any changes to the hospice nurse immediately.
Caregiver
Private Care
Cape Coral, FL
12.2017 - 06.2019
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to the home health nurse.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Drove client to shop for groceries, attend doctor appointments, and run errands.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Built strong and trusting rapport with clients and loved ones.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Recorded client status progress and challenges in logbooks and reports.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Provided direct patient care including administering medications, wound dressing changes, IV therapy and vital sign monitoring.
- Performed wound care treatments as directed by medical staff.
- Performed wound care and monitored for infection.
- Managed inventory of supplies used for all treatments and care.
- Scheduled follow-up appointments for patients receiving ongoing wound care services.
- Provided companionship to reduce loneliness and isolation of elderly individuals.
Food Preparation
The Boat House Restaurant
Cape Coral, FL
02.2019 - 04.2019
- Assisted with food preparation, portioning, and presentation.
- Utilized food preparation equipment safely, including slicers, mixers, and ovens.
- Followed established sanitation guidelines during food preparation and storage processes.
- Checked quality of ingredients before beginning food preparation tasks.
- Followed proper sanitation procedures during food preparation and storage.
- Assisted with food preparation and restocking of supplies.
- Maintained a clean and organized work station during food preparation.
- Maintained inventory of supplies and equipment needed for food preparation.
- Assisted in food preparation, including cutting vegetables and portioning meals.
- Followed all company policies related to food preparation and service.
- Cleaned work stations and equipment used in food preparation.
- Sanitized food preparation areas with company-approved cleaning products.
- Weighed out ingredients accurately for recipe mixtures.
- Accurately measured quantities of ingredients for specific recipes.
- Followed recipes to prepare sauces, soups, salads, and other dishes according to established standards.
- Measured and weighed food items to comply with portion requirements.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Prepared variety of foods according to exact instructions and recipe specifications.
Sales Associate
7-eleven
Fort Myers, FL
01.2017 - 08.2017
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed credit card transactions quickly and securely.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Restocked supplies such as paper towels, napkins, cups when necessary.
- Verified age requirements for purchase of alcohol and tobacco products.
- Processed gas and amenities payments.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Carried out daily inventory checks of supplies needed for hot food production.
- Disposed of expired foods properly in accordance with health regulations.
- Ensured that all safety protocols were followed when handling hot food products.
- Adhered to sanitation policies while handling raw materials, cooked foods, and leftovers.
- Operated equipment such as grills, fryers, ovens, and steam tables to cook food items for mass production.
- Monitored temperature of hot food items during preparation to ensure safe cooking temperatures were met.
- Observed strict food safety and sanitation rules and practices to avoid illnesses like E.coli and salmonella.
- Recorded production data for each product batch, including ingredients used, time cycles and temperatures.
Caregiver
Sick Parent
Fort Myers, FL
07.2015 - 08.2017
Bartender, Cocktail Server, Clubhouse Server/Bartender
Naples-Fort Myers Greyhound track
Bonita Springs, FL
05.2008 - 07.2015
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Developed good working relationships with fellow employees through effective communication.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Greeted customers and provided excellent customer service.
- Stocked ice bins and coolers as needed throughout shift.
- Adhered to state regulations regarding serving alcohol responsibly.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Completed regular bar inventories and daily requisition sheets.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Balanced daily registers and generated sales reports for management.
- Effectively multitasked within fast-paced environment.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Maintained tidiness and organization throughout bar area.
- Assisted in inventory control and restocking of bar supplies and ingredients.
- Communicated effectively with kitchen staff to ensure timely delivery of orders.
- Adhered to all food safety and quality regulations.
- Managed multiple tables simultaneously while maintaining high-quality service.
- Informed customers of daily specials and signature menu items.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Provided refills for drinks upon request.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Performed opening and closing duties such as setting up the dining room, cleaning work areas, restocking supplies.
- Assisted in seating customers, taking orders, and delivering food to tables.
- Ensured proper food presentation on plates according to restaurant standards.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Education
GED -
Decatur High School
Indianapolis, IN01-1989
Skills
- Exceptional customer service
- Collaborate with servers and Kitchen staff to minimize wait times for patrons
- Safe Food Handling
- Liquor, wine, and food service
- Cash and Credit Card Handling
- POS operation
- Drawer balancing
- Flexible Schedule
- Reliable and punctual
- Honest and Dependable
- Fast Learner
References
References available upon request.
Timeline
Server
The Moose Lodge
08.2023 - 05.2024
Live-In Caregiver
Private Personal Care
01.2020 - 11.2022
Food Preparation
The Boat House Restaurant
02.2019 - 04.2019
Caregiver
Private Care
12.2017 - 06.2019
Sales Associate
7-eleven
01.2017 - 08.2017
Caregiver
Sick Parent
07.2015 - 08.2017
Bartender, Cocktail Server, Clubhouse Server/Bartender
Naples-Fort Myers Greyhound track
05.2008 - 07.2015
GED -
Decatur High School
Similar Profiles
Amanda KingAmanda King
Bartender Server at The Moose LodgeBartender Server at The Moose Lodge
Alexis J. BallAlexis J. Ball
Front Desk Representative/ Waitress/ Host at Bull Moose Lodge & SaloonFront Desk Representative/ Waitress/ Host at Bull Moose Lodge & Saloon
Vanessa VestVanessa Vest
Waitress at Yelm Moose LodgeWaitress at Yelm Moose Lodge