Summary
Overview
Work History
Skills
Certification
Awards
Languages
Timeline
Generic

Bernel Berry

Charlotte,NC

Summary

Dynamic leader with a proven track record at Atrium Health Cabarrus, enhancing customer service management and fostering community relations. Leveraged exceptional communication and problem-solving skills to mentor teams, achieving significant improvements in service delivery and efficiency. Specializes in employee training and leadership, adept at multitasking and decision-making to meet and exceed employer expectations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Guest Services Team Lead

Atrium Health Cabarrus
03.2024 - Current
  • Maintained open lines of communication with upper management regarding updates or pertinent information related to the Guest Service Team''s performance.
  • Coached and mentored team members, improving overall performance and productivity levels.
  • Trained new staff members in customer service techniques.
  • Monitored staff performance and provided feedback and guidance.
  • Assist patients as needed in and out of their vehicle.
  • Transport patients throughout the hospital on a daily basis.
  • Utilized effective communication skills in order to provide superior customer service.
  • Coordinated with other departments to ensure that patients needs were met promptly and efficiently.
  • Pick up patients from their vehicles and return them from appointments.
  • Developed team members to help reach professional and personal goals.
  • Reported issues to property manager so effective resolutions could be put into place.

Guest Services Specialist

Atrium Health Cabarrus
12.2023 - 02.2024
  • Role models a positive Atrium Health image to patients, visitors, and staff by adhering to Our Atrium Health Way.
  • Greet and assist patients/visitors upon arrival to the facility.
  • Assist all patients/visitors with luggage and assistance in/out vehicle.
  • Process valet claim ticket according to operating procedures
  • Safely valet park, secure and retrieve in designated parking area.
  • Directs patients, visitors and staff to appropriate parking areas.
  • Participant in the registration of all patients and visitors.
  • Coordinate activities to assist patients and visitors to desired designations within the facilities
  • Provide education to patients and visitors and answer questions regarding essential support services and provide the appropriate resource (s)
  • Operate company vehicles in a safe and secure manner for the transport of passengers, equipment and materials.
  • Maintains traffic control on the front drives and entrances by ensuring fire lanes and no parking zones are clear of traffic.
  • Assist with enforcing the Tobacco Free Environment Policy.
  • Coordinates activities in the Lobby, Discharged Patient Holding, Hospitality Suite Area, Maternity Express, etc..
  • Assists in retrieving, cleaning and storage of all patient transport equipment.
  • Assist with care and maintenance of transport equipment to ensure equipment is safe, clean, and ready for use. Inspect equipment before and after use to identify defective equipment. Report defective equipment immediately to supervisor.
  • Monitor facilities to ensure environment is safe and clean (ensuring unattended equipment is removed from hallways, not blocking electrical panels, fire extinguishers or emergency exits)
  • Complete and maintain required training, educational programs, and certification.
  • Attend meetings as required.
  • Adhere to Atrium Health and departmental policies and procedures.

Assistant Store Manager

Atrium Health Cabarrus
12.2014 - 05.2022
  • Developed and strengthened teams through thoughtful sales floor leadership and personnel management.
  • Enforced employee adherence to company practices, policies and procedures.
  • Reinforced use of skills learned in orientation activities through regular client meetings and ongoing coaching sessions.
  • Met customer demands by tracking market changes and revising strategies accordingly.
  • Monitored inventory levels to plan orders and meet store demands.

Skills

  • Customer Service management
  • Business management
  • Community relations
  • Community education
  • Employee training
  • Leadership
  • Crime prevention
  • Problem-solving
  • Multitasking proficiency
  • Decision-making capabilities
  • Exceptional communication

Certification

  • Peer Support Specialist- University of North Carolina at Chapel Hill 2023
  • Community Healthcare Worker- Central piedmont 2022
  • Violence in the Work Place- 2017
  • First Aid, CPR & AED- 2023-2026
  • Developmental Disabilities- Central Piedmont 2022
  • Counseling and Psychotherapy- Central Piedmont 2018
  • Genuine Leadership- 2016

Awards

Community Citizenship Award- Charlotte Mecklenburg County Police Department 2022

Languages

Spanish
Limited Working

Timeline

Guest Services Team Lead

Atrium Health Cabarrus
03.2024 - Current

Guest Services Specialist

Atrium Health Cabarrus
12.2023 - 02.2024

Assistant Store Manager

Atrium Health Cabarrus
12.2014 - 05.2022
  • Peer Support Specialist- University of North Carolina at Chapel Hill 2023
  • Community Healthcare Worker- Central piedmont 2022
  • Violence in the Work Place- 2017
  • First Aid, CPR & AED- 2023-2026
  • Developmental Disabilities- Central Piedmont 2022
  • Counseling and Psychotherapy- Central Piedmont 2018
  • Genuine Leadership- 2016

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Bernel Berry