Summary
Overview
Work History
Skills
Certification
Volunteer Experience
Awards
Languages
Timeline
Generic

Bernel Berry

Charlotte,NC

Summary

Proven leader at Atrium Health Cabarrus, enhancing customer service management and fostering community relations. Achieved significant improvements in service delivery and efficiency through exceptional communication and problem-solving skills. Specializes in employee training and leadership, adept at multitasking and decision-making to exceed employer expectations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Guest Services Team Lead

Atrium Health Cabarrus
Concord, NC
03.2024 - Current
  • Coached and mentored team members, improving overall performance and productivity levels.
  • Monitored staff performance and provided feedback and guidance.
  • Conducted weekly team meetings to review performance goals and objectives.
  • Trained new hires on company policies and procedures for providing exceptional customer service.
  • Developed team members to help reach professional and personal goals.
  • Reported issues to upper management so effective resolutions could be implemented.

Guest Services Specialist

Atrium Health Cabarrus
Concord, NC
12.2023 - 02.2024
  • Assist all patients/visitors with luggage and assistance in/out vehicle
  • Safely Valet Park, secure, and retrieve in the designated parking area
  • Directs patients, visitors, and staff to appropriate parking areas
  • Participant in the registration of all patients and visitors
  • Operate company vehicles in a safe and secure manner for the transport of passengers, equipment, and materials
  • Maintains traffic control on the front drives and entrances by ensuring fire lanes and no parking zones are clear of traffic
  • Inspect equipment before and after use to identify defective equipment
  • Monitor facilities to ensure the environment is safe and clean (ensuring unattended equipment is removed from hallways, not blocking electrical panels, fire extinguishers, or emergency exits).)
  • Adhere to Atrium Health and departmental policies and procedures

Assistant Store Manager

Goodwill Industries of the Southern Piedmont
Charlotte, NC
12.2014 - 05.2022
  • Developed and strengthened teams through thoughtful sales floor leadership and personnel management
  • Enforced employee adherence to company practices, policies and procedures
  • Reinforced use of skills learned in orientation activities through regular client meetings and ongoing coaching sessions
  • Met customer demands by tracking market changes and revising strategies accordingly
  • Monitored inventory levels to plan orders and meet store demands

Skills

  • Customer Service Management
  • Business management
  • Community relations
  • Community Education
  • Employee training
  • Leadership
  • Crime prevention
  • Problem-solving
  • Multitasking proficiency
  • Decision-making capabilities
  • Exceptional communication

Certification

  • Peer Support Specialist, University of North Carolina at Chapel Hill, 2023
  • Community Healthcare Worker, Central Piedmont, 2022
  • Violence in the Work Place, 2017
  • First Aid, CPR & AED, 2023-2026
  • Developmental Disabilities, Central Piedmont, 2022
  • Counseling and Psychotherapy, Central Piedmont, 2018
  • Genuine Leadership, 2016

Volunteer Experience

  • Community Activist, 1 Love Corp., 2014-present
  • Front Desk Assistant, Roof Above Shelter, 2017-2022

Awards

Community Citizenship Award, Charlotte Mecklenburg County Police Department, 2022

Languages

Spanish
Limited

Timeline

Guest Services Team Lead

Atrium Health Cabarrus
03.2024 - Current

Guest Services Specialist

Atrium Health Cabarrus
12.2023 - 02.2024

Assistant Store Manager

Goodwill Industries of the Southern Piedmont
12.2014 - 05.2022

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Bernel Berry