Bernell Phipps
Highland Lakes,NJ
Summary
Determined sales professional with over 2 years of experience. Outstanding customer loyalty building and people skills. Detail oriented. A passion for finding solutions to complex product designs problems. Seeking to put my skills and abilities to use. Dedicated Federal Officer with over 17 years of experience ensuring the safety of our nation’s Transportation department mitigate incidents.
Overview
32
32
years of professional experience
Work History
Federal Transportation Security Officer
Department Of Homeland Security/Transportation Sec
11.2006 - Current
- Oversee most transportation-related responsibilities of the federal government during a national emergency
- Screen passengers and gather intelligence
- Perform security screening of property, employing the operation of x-ray machines to identify dangerous objects in baggage, cargo and on passengers; and preventing those objects from being transported onto aircraft; I've been responsible for the training of other officers in these skills assets
- Provide friendly customer service to travelers
- I have trained others in professional appropriate customer service skills
- Continuously improve security screening processes; receiving the latest training on security policies, directives and regulations
- Make effective decisions in both crisis and routine situations
- Operate screening equipment to investigate and identify potentially dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft
- Perform searches, to include hand-wand and pat-down searches.
Life Insurance Agent
New York Life Insurance Co
12.2003 - 05.2006
- Met with clients and developed trusted relationships
- Conducted fact-finding interviews to gather necessary information regarding their present situation
- Provided analysis of client's current financial situations
- Presented creative solutions that helped clients meet their financial objectives
- Recommend and sell investment products tailored to fit the financial needs of each client
- Developed and implemented business and marketing plans
- Prospected and secured new clients
- Assisted families in achieving the financial security they need and desire
- Present and sell insurance policies to new and existing clients
- Provided services in the insurance and financial services marketplace
- Contacted new potential clients to secure new business.
Senior Case Manager/Human Resources-Employee Relations
Social Club House, Inc
06.1997 - 12.2003
- Assisted mentally challenged adults in achieving medical and personal goals
- Facilitated interactive group and individual counseling for clients
- Suggested and implemented strategies of rehabilitation to promote self-reliance for my clients
- Maintained and updated client's files and all required documentation of their progress and determine their needs
- Assured program compliance to all internal policies and procedures, regulations, laws, and professional standards of service
- Responsible for writing incident reports, investigated violation that compromised policies, directives, and regulations
- Authored disciplinary memos and providing resolution based counsel for staff and/or client based incidents
- Conducted in-service training (case manager's professionalism values and ethics training program.) Found inventive and effective ways to maintain a professional environment for staff through the hiring of an outside consultant for training
- Managed and ensured adherence to the integrity of the program schedule.
Assistant Support Counselor
Community Access Unlimited
09.1996 - 06.1997
- Developed and implemented a day program consisting of educational, vocational and recreational activities for teens, age fourteen through nineteen
- Maintained accurate records of members' progress
- Provided residential living support by assisting each teen in independent living skills such as keeping appointments, being on time, and teaching budgeting tools are among a few
- Administered medicine to teens under prescription drugs as a certified distributor
- Empowered teens with a preparedness to engage society and their communities by assisting them in obtaining jobs and working on their socialization skills.
Crisis Interventionist/Assistant Teacher
The Lorge School
09.1994 - 09.1996
- Monitored students (ages 6-21) classroom behavior
- Provided counsel and/or discipline when necessary
- Intervened and assisted in diffusing unsafe situations by employing crisis intervention techniques
- Instructed daily reading groups
- Developed the curriculum and taught driver's education classes
- Served as a member of the Staff Relations Committee to assess and develop new training programs suitable for staff relations.
Assistant Manager
General Nutrition Center
09.1992 - 09.1994
- Managed employees' work schedules and ordered inventory based upon the store needs
- Reconciled the store receipt and weekly accounting
- Ensured that staff maintained stores' appearance and filled in product on store fixtures
- Researched and studied products in order to promote customer service.
Education
Psychology
Borough of Manhattan Community College of The City University of New York
New York, NY 09.1994 -
Skills
- Prospecting Skills
- Motivated to meet positional goals
- Selling to Customer Needs
- Customer Relationships
- People Skills
- Excel in implementing direction given and providing feedback based upon skills needed/used
- Organization, & Dependability
- Strong negotiation skills
- Excellent written and verbal communication skills
- Ability to prioritize and multitask
References
- Brian Wagner, DHS/TSA, 609 335-5306
- Calvin Deloach, DHS, 917 239-9606
- Van Corteza, TSA DHS, 908 787-0555
- David Taylor, TSA, 862-754-8153
Timeline
Federal Transportation Security Officer
Department Of Homeland Security/Transportation Sec
11.2006 - Current
Life Insurance Agent
New York Life Insurance Co
12.2003 - 05.2006
Senior Case Manager/Human Resources-Employee Relations
Social Club House, Inc
06.1997 - 12.2003
Assistant Support Counselor
Community Access Unlimited
09.1996 - 06.1997
Psychology
Borough of Manhattan Community College of The City University of New York
09.1994 -
Crisis Interventionist/Assistant Teacher
The Lorge School
09.1994 - 09.1996
Assistant Manager
General Nutrition Center
09.1992 - 09.1994
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