Bernette Cyzan
Merrill,WI
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Healthcare professional with extensive experience in managing patient appointments and ensuring seamless access to medical services. Proven track record of improving scheduling accuracy and enhancing patient satisfaction. Highly focused on team collaboration and adapting to changing needs in dynamic healthcare setting.
Overview
21
21
years of professional experience
Work History
Patient Access Scheduler
Aspirus Clinic
06.2021 - Current
- Scheduled, rescheduled and canceling appointments for patients
- Answered incoming calls, multi-line and pleasantly transferred callers to appropriate personnel, enter referral information
- Completed clerical duties and tasks for clinic administration
- Greeted patients when checking in for their appointments, verified current information and collected copays
Receptionist
Orthopaedic Associates Of Wausau
10.2019 - 05.2021
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
- Completed clerical duties and tasks for clinic administration
- Checked patient data including insurance, demographic and health history to keep information current
- Scheduled, rescheduled and handled canceling appointments for patients
- Organized paperwork such as charts and reports for office and patient needs
Office Manager and Administrative Assistant
McCoy Construction And Forestry
05.2017 - 08.2019
- Maintained payroll information by calculating, collecting and entering data
- Processed cash, check and credit card payments
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Office Manager
Health Reach Rehab
02.2012 - 05.2017
- Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment
- Communicated with physicians to provide updates on patient care
- Maintained supply inventory by placing orders when supplies ran low
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments
Customer Service Representative
Eye Clinic Of Wisconsin
08.2003 - 02.2012
- Acted as first point of contact and set appointments for prospective clients
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Pulled patient charts for physicians to prepare physicians for appointments
- Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity
Education
High School -
Wausau West High School
Wausau, WISkills
- Documentation and reporting
- Customer/Client relations
- Travel planning
- Office administration
- Multi-Line Telephone Systems
- Organization skills
- HIPAA compliance
- Strong organization
Timeline
Patient Access Scheduler
Aspirus Clinic
06.2021 - Current
Receptionist
Orthopaedic Associates Of Wausau
10.2019 - 05.2021
Office Manager and Administrative Assistant
McCoy Construction And Forestry
05.2017 - 08.2019
Office Manager
Health Reach Rehab
02.2012 - 05.2017
Customer Service Representative
Eye Clinic Of Wisconsin
08.2003 - 02.2012
High School -
Wausau West High School
Similar Profiles
Pang HerPang Her
CMA at Aspirus ClinicCMA at Aspirus Clinic
Nancy LillisNancy Lillis
Secretary at Ministry Healthcare, Marshfield Clinic and AspirusSecretary at Ministry Healthcare, Marshfield Clinic and Aspirus
Christine DworzynskiChristine Dworzynski
Family Nurse Practitioner at Aspirus St. Luke's Hibbing ClinicFamily Nurse Practitioner at Aspirus St. Luke's Hibbing Clinic
Athena KaylerAthena Kayler
Licensed Insurance Broker at Global Financial ImpactLicensed Insurance Broker at Global Financial Impact
Hayley StreyHayley Strey
Customer Service Representative/Call Center at TeleperformanceCustomer Service Representative/Call Center at Teleperformance