Bernette Robbins
Galloway,NJ
Summary
Driven food and beverage specialist with 45 years of experience in hospitality industry and events planning. Strong customer service, organization and time management skills. Dedicated to providing top-tier service to guests and event attendees.
Overview
40
40
years of professional experience
Work History
Special Events Coordinator
The Running Chef LLC Food Truck
Galloway , NJ
04.2014 - Current
- Coordinated and managed all logistics for special events, including venue selection, catering, decorations, entertainment, transportation and security.
- Developed budgets and tracked expenses to ensure the event was within budget.
- Created detailed timelines with specific deadlines for each task associated with the event.
- Researched potential vendors to provide services such as catering or entertainment.
- Negotiated contracts with vendors to obtain the best prices for services provided.
- Provided on-site management of special events to ensure smooth execution of plans.
- Communicated regularly with clients throughout the planning process to ensure their needs were met.
- Cooperated with other departments in order to coordinate resources needed for successful events.
- Monitored customer feedback from past events in order to make improvements for future ones.
- Ensured compliance with all applicable laws and regulations concerning safety and health standards during the event.
- Advised clients on appropriate décor, food selections, music choices and other elements that will contribute positively to the success of their event.
- Assisted in developing marketing materials such as invitations, brochures or flyers promoting upcoming special events.
- Conducted post-event evaluations by collecting data from attendees about their experience at the event.
- Maintained accurate records of all activities related to special events including contracts, invoices, receipts and attendance lists.
- Developed diagrams and floor plans with event setup requirements.
VIP Lounger Server
Harrahs AC
Atlantic City, NJ
05.1984 - Current
- Greeted and welcomed VIP guests into the lounge.
- Provided detailed information on menu items to guests, including food and drink options.
- Assisted in seating arrangements for large groups of VIPs when necessary.
- Maintained an organized work environment by restocking supplies and ensuring proper cleanliness standards were met.
- Attended to guest needs promptly and courteously, providing excellent customer service at all times.
- Ensured that all orders were accurate
- Addressed customer complaints in a professional manner while informing management when necessary.
- Followed up with customers after meals were served to ensure satisfaction with their experience.
- Provided exceptional service to high volume of daily customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Communicated with patrons to offer friendly service and determine needs.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
Restaurant Food Server
Harrahs Ac
Atlantic City, NJ
05.1984 - 09.2004
- Greeted customers and provided them with menus.
- Took orders for food and beverages, accurately recorded them, and relayed to kitchen staff.
- Suggested menu items to customers based on their preferences.
Education
Bartending
Local 54 Bartending Class
Atlantic City, NJ03-2024
Skills
- Food and Beverage Management
- Program Scheduling
- Special events planning
- Cost estimating
- Meeting planning
- Business Growth
- Operations Oversight
- Sales contract management
- Sales and marketing strategy
- Staff Management
- Scheduling
- Contract negotiation skills
- Client meetings
- Events planning trends
- Conference planning
- Records Management
- File Management
- Contract Negotiations
- Client Relationship Development
- Vendor Relations
- Catering Coordination
- Event Billing
- Room Setup and Breakdown
- Vendor Management
- Social Media Promotion
Timeline
Special Events Coordinator
The Running Chef LLC Food Truck
04.2014 - Current
VIP Lounger Server
Harrahs AC
05.1984 - Current
Restaurant Food Server
Harrahs Ac
05.1984 - 09.2004
Bartending
Local 54 Bartending Class
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