Summary
Overview
Work History
Education
Skills
Timeline
Generic

BERNETTE THAGGARD

Fayetteville,NC

Summary

Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Overview

6
6
years of professional experience

Work History

Front Desk Associate

Hilton Hotels Corporation
Lumberton, NC
09.2023 - Current
  • Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
  • Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
  • Provided timely and accurate information regarding hotel services, amenities, local attractions.
  • Collaborated with other departments within the hotel to ensure smooth operations.

Medical Transport Driver

Nate's Transportation
Elizabethtown, NC
11.2021 - 09.2023
  • Inspected vehicles regularly for cleanliness and mechanical soundness.
  • Responded promptly to any requests from medical staff regarding patient care needs while en route.
  • Loaded wheelchairs into vehicles and secured them properly for transport.
  • Performed vehicle safety checks prior to each trip.
  • Communicated with dispatch personnel regarding changes or delays in schedules due to traffic or weather conditions along route.
  • Maintained accurate logbook of all trips, including dates, times, locations, and mileage.
  • Followed established protocols related to patient confidentiality during transport.
  • Assisted ambulatory passengers in entering and exiting the vehicle safely.
  • Adhered to all applicable laws pertaining to transportation of patients, such as seatbelt regulations.
  • Provided safe and efficient transport of patients to and from medical appointments.

Assistant Manager

Healthcare Services Group
Pembroke, NC
11.2021 - 11.2022
  • Coordinated with other departments to ensure smooth flow of operations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Maintained up-to-date knowledge of company products and services.
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Ensured compliance with safety regulations and company policies.

PCA

AAA Home Health Care
Lumberton, NC
03.2021 - 06.2022
  • Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Responded promptly to emergency situations according to established protocols.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Provided emotional support to patients and families during difficult times.
  • Maintained accurate records of client care services provided on a daily basis.
  • Prepared meals according to dietary guidelines set forth by the physician or dietitian.

Front End Cashier

CULINARY SERVICES GROUP
Lumberton, NC
02.2019 - 02.2020
  • Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
  • Stocked shelves with merchandise and ensured that displays were organized attractively.
  • Verified customer purchases with valid identification.
  • Adhered to all health regulations concerning food handling practices.
  • Greeted customers warmly upon entering the store and provided assistance when needed.

Driver

Edible Arrangements
Fayetteville, NC
05.2018 - 05.2019
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Delivered packages to customers in a timely and efficient manner.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.

Education

Hospitality

Fayetteville Technical Community College
Fayetteville, NC

Skills

  • Hospitality services
  • Multi-Line Phone Systems
  • Office Administration
  • Fluent in [Language] and [Language]
  • Information Protection
  • Guest Relations

Timeline

Front Desk Associate

Hilton Hotels Corporation
09.2023 - Current

Medical Transport Driver

Nate's Transportation
11.2021 - 09.2023

Assistant Manager

Healthcare Services Group
11.2021 - 11.2022

PCA

AAA Home Health Care
03.2021 - 06.2022

Front End Cashier

CULINARY SERVICES GROUP
02.2019 - 02.2020

Driver

Edible Arrangements
05.2018 - 05.2019

Hospitality

Fayetteville Technical Community College

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BERNETTE THAGGARD