EPIC
Administrative / Office Management
Bernette A. Melton
Summary
Exceptionally skilled, and experienced, Executive Admin Assistant, Office manager, and/or Medical Secretary. Skilled to always represent the Department in a professional and positive manner. Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
20
20
15
15
Medical Secretarial / HUC
6
6
Home Health Aid
1
1
Language
Work History
Executive Administrative Assistant
Bizzell US Dba New Haven Job Corps
12.2022 - Current
- Oversees and coordinates Center Directors (CD) office activities
- Serves as principal source of information to students, staff, and faculty on policies, procedures, programs, and campus activities/events
- Provides editorial support for journal/publication, newsletters and center information
- Proofreads and edits material for grammatical and factual accuracy
- Determines administrative, facility, and equipment needs for daily, weekly and monthly leadership training, seminars, and/or conferences
- Summarizes findings and writes reports or portions of reports needed for DOL and/or corporate offices
- Professionally greets parents, students, corporate and federal visitors
- Answers and screens CD telephone calls, assesses nature of business, responds to requests for information and aids
- Reviews outgoing material for required completeness, dates, and signatures
- Performs additional functions as needed incidental to office activities for leadership team, staff and students.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly for senior leadership., ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
Business Associate
Yale New Haven Health
02.2021 - Current
- Performing in a high-volume healthcare related front desk/medical practice
- Comprehensive knowledge of medical terminology
- EPIC scheduling, data entry, updating patient information and chart review skills
- Apply active listening skills to accurately assess and direct callers to the appropriate resources
- Utilize customer service skills with ability to professionally and effectively interact with all members of the patient's care team (patient, families, doctors, nurses, etc.)
- Demonstrated actions as a caring and motivated team player.
- Enhanced patient care by efficiently managing ICU unit tasks and ensuring smooth operation of the department.
- Maintained a clean, organized, and well-stocked unit environment, promoting optimal workflow among team members.
- Maintained patient confidentiality at all times according to HIPAA regulations while handling sensitive medical information daily.
CD Admin. Assistant, Buyer, IT, Work Base Learning (WBL), HR
Serrato Corp. Dba New Haven Job Corps
12.2018 - 12.2022
- Administrative Assistant: Courteously and accurately answer, screen, and refer visitors, calls and emails within the Center Directors (CD) Office and provide assistance as needed
- Provide administrative support to the Center Director, Finance & Administration Director and HR Manager
- Creating, maintaining reports, databases, spreadsheet, brochures, and weekly PowerPoints presentations
- Process and maintain logs/updates of required Standards of Procedures Policies (SOP) to be submitted to DOL
- Sorts screens and distributes mail and completed forms, Photocopy, scan, fax material, documents as needed
- Assisted coworkers and staff members with special tasks on daily basis.
- Oversees and instructs support staff on behalf of the CD
- Assist with the center's commencement exercises, and other student-oriented events under the direction of the CD
- Reconciling CD's credit card spending account monthly
- Act as coverage for other administrative staff in student affairs as needed
- Buyer: Process purchase requests for the center, maintain and order inventory of office supplies, equipment, furniture, etc
- Monitored incoming orders and tracked progress to meet deadlines.
- Maintained accurate purchase order records, ensuring timely delivery of goods and smooth communication with vendors.
- Enhanced purchasing efficiency by streamlining order processes and maintaining strong vendor relationships.
- Sourced new vendors and negotiated contracts to reduce costs and improve quality.
- Negotiated prices, discount terms and transportation arrangements for merchandise.
- Computed and created purchase orders in SAGE system to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- WBL Coordinator: Functioned as point of contact for student volunteering process and assist new WBL site set up and inspection process
- Assist students with various activities which can include preparing timesheets and submitting to appropriate site staff, arranging transportation as needed
- Preparing spreadsheets, agendas, student weekly rosters, schedules and other correspondence
- Entering student activity data/hours into CIS for required accountability.
- IT Admin: Troubleshoot, organize and executes support for staff PC, printer systems, scanners and other equipment needs
- Documents service requests and problem reports for departmental computer applications (CIS, Citrix, Internet service)
- Maintains equipment set-up for presentations, meetings (projectors, promethium boards, smart TVs) as needed
- Received password/login reset request for multiple applications and execute.
- HR Assistant: Managed multiple and/or complex projects, perform as staff POC for questions/concerns with timesheets, PTO, and payroll
- Prepare and submit monthly staff payroll reports and vacancies
- Assist with job posting opportunities and formatting content for monthly newsletter
- Initiate and administer onboarding, interviews, orientations, staff trainings, and staff monthly events
- Significant knowledge of HR functions, processes, and procedures through experience working in an HR function
Career Training Secretary
Serrato Corp. Dba Cleveland Job Corps
02.2017 - 11.2018
- Oversees and coordinates Career Training Director office activities
- Courteously and accurately answer, screen, and direct students, calls and emails within the Directors Office and aid as needed
- Provide administrative support to the Deputy Center Director, Counseling Supervisor, Academic Manager, and WBL Manager
- This includes producing and editing correspondence and managing the Career Training Director's calendar, creating, maintaining reports, databases, spreadsheets, brochures, flyers
- Maintaining students' school records, credentials and academic progress
- Demonstrated strong ability to prioritize work, multi-task and meet deadlines with multiple managers/directors in a time-sensitive environment
- Ability to exercise strong independent judgement and demonstrated thoroughness, accuracy, attention to detail, and follow-through in execution of tasks.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Continually sought methods for improving daily operations, communications with students & staff, recordkeeping, and data entry for increased efficiency.
Education
Associate of Arts - Business Management
Colorado Technical University
Online03.2011
Medical Secretary Diploma - Medical Secretarial
Sawyer College of Business
Cleveland, OH12.1997
GED / HSD -
Max Hayes HS
Cleveland, OH01.1992
Skills
- Databases
- Medical terminology
- Records filing
- HIPPA Protocal
- Project Coordinator
- Event planning
- Manage multi-task
- Technical support
- Human Resource
- Recruitment
- Procurement
- Graphic Illustration
- Website Creation
- Market Research
- Vendor Contracts
- Budget Preparation
- Detail-orientated
- Leadership skills
- Call Transfers
- Patient Admission
- Employee Timesheet Processing
- Vendor Relationships
- Business Correspondence
- Government Standards
- Weekly Payroll
- Office Supplies and Inventory
Certification
- Home Health Aide Certified- 6 yrs
- CPR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- National Health Unit Coordinator Association
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Company Culture401k matchHealthcare benefitsPersonal development programsCareer advancementWork-life balanceSoftware
Cisco
CIS
SAGE
Survey Monkey
Event Bright
WebEx
Outlook
Zoom
Teams
Google Docs
Accomplishments
- Achieved weekly PowerPoint presentation by creating / critiquing up to 18 slides with accuracy and efficiency.
- Used Microsoft Excel to develop staff tracking / attendance spreadsheets.
- Achieved unit flow by introducing various spreadsheets for tracking patient visitors, meals and unit nursing assignments.
- Collaborated with team of 5-6 in the development of 2-3 monthly center-wide events, which included 157 students and 95 staff.
Interests
Travel
New Languages (Spanish/ French)
Quote
"A Blessing to be A Blessing"
B.A. Melton
Timeline
Executive Administrative Assistant
Bizzell US Dba New Haven Job Corps
12.2022 - Current
Business Associate
Yale New Haven Health
02.2021 - Current
CD Admin. Assistant, Buyer, IT, Work Base Learning (WBL), HR
Serrato Corp. Dba New Haven Job Corps
12.2018 - 12.2022
Career Training Secretary
Serrato Corp. Dba Cleveland Job Corps
02.2017 - 11.2018
Associate of Arts - Business Management
Colorado Technical University
Medical Secretary Diploma - Medical Secretarial
Sawyer College of Business
GED / HSD -
Max Hayes HS
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