Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Hi, I’m

Bernice Arias

Minneapolis,MN
Bernice Arias

Summary

Conscientious professional with extensive experience advocating for the well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.


Overview

21
years of professional experience

Work History

Allina Health

Operations Manager, Customer Experience
06.2019 - Current

Job overview

  • Entrusted with oversight and guidance of a team comprising seven supervisors, providing leadership and direction to ensure optimal performance and achievement of organizational goals.
  • Lead department hiring and onboarding of new hires to fulfill business requirements and ensure workforce is representative of the community the organization serves.
  • Engage and collaborate with community organizations that focus on career development for BIPOC and other underrepresented groups such as Summit Academy, and Takoda -AIOC.
  • Analyze and report on key performance metrics to senior management and create action plans for improvements.
  • Collaborate with stakeholders procedures to improve operational quality and team efficiency.

Securian Financial

Manager, Central Licensing Department
02.2003 - 06.2019

Job overview

  • Centralized and managed a diverse team of 16 associates dedicated to the processing and assessment of background information, and contracting of agents and brokers.
  • Maintained an organized structure to self-monitor and prioritize work in a timely manner.
  • Introduced structured processes and procedure documentation to facilitate workflow.
  • Effectively and efficiently managed operating budgets to accomplish desired outcomes.

Education

Augsburg College
Minneapolis, MN

Bachelor of Arts from Mass Communications
06.1997

Skills

  • Cross-Functional Collaboration
  • Employee Development
  • Staff Oversight
  • Community Outreach
  • Written and Verbal Communication
  • Relationship Building
  • Employee Motivation
  • Employee Coaching
  • Event Coordination
  • Public Speaking

Affiliations



Volunteer:

  • Board Chair, Teatro del Pueblo - Current
  • Boriken Cultural Center MN - Current
  • Backyard Initiative - 2012 to 2020 - Allina Health Sponsored program dedicated to building healthy communities.
  • Powderhorn Park Community led activities free to community members

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager, Customer Experience

Allina Health
06.2019 - Current

Manager, Central Licensing Department

Securian Financial
02.2003 - 06.2019

Augsburg College

Bachelor of Arts from Mass Communications

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Bernice Arias