Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Bernice Buabeng

Bernice Buabeng

Springfield,USA

Summary

Cybersecurity Management graduate student and experienced IT professional with over three years of expertise in fraud investigation, data analysis, and compliance management. Proven track record of providing application and technical support, managing IT operations, and optimizing system performance. Skilled in resolving technical incidents, enhancing business processes, and ensuring compliance with policies and regulations. Adept at collaborating across teams, documenting procedures, and providing exceptional user support. Demonstrated ability to drive operational efficiency, manage audits, and contribute to organizational success through a strong combination of technical skills and analytical expertise.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Analyst

Safeway Meat Limited
Accra
09.2022 - 07.2024
  • Monitored and investigated account activity for potential fraud and suspicious activity.
  • Responded to and addressed inquiries from internal business partners to ensure compliance with applicable laws, regulations, and company policies.
  • Ensured staff provided accurate documentation for audit purposes.
  • Gathered and validated sufficient data to conduct audits.
  • Managed document filing, storage, and database security.
  • Coordinated office operations, including personnel, vehicle inspections, and procurement.
  • Verified and reconciled computer-generated accounts and records.
  • Assisted in preparing quarterly reports.

System Analyst

Cocoa Marketing Company Ghana Limited
Accra
11.2020 - 08.2022
  • Provided support for application incidents reported through the help desk.
  • Coordinated application support with IT teams, including Infrastructure, Integration, Reporting, and Help Desk.
  • Implemented changes using documented procedures that were compliant with department policies.
  • Maintained up-to-date project documentation, including technical details, user expectations, and deliverables.
  • Identified opportunities for functional and stability improvements in applications.
  • Collaborated with vendors and ITS analysts to design and implement effective solutions.
  • Participated in and facilitated cross-team meetings, maintaining detailed records.

Technical Analyst

Cocoa Marketing Company Ghana Limited
Accra
06.2019 - 11.2020
  • Responded to and resolved inquiries and requests for assistance with division or facility computer systems, providing superior customer support.
  • Analyzed and provided hands-on support for moderate inquiries.
  • Logged and tracked problems while maintaining a problem-tracking database.
  • Performed facility-based moves, ads, and changes (MACs) as needed.
  • Maintained documentation for each incident and escalated complex problems to higher-level support.
  • Aided and trained users on division and facility technology.

Education

MS - Cybersecurity Management

University of Illinois Springfield
Springfield, IL, USA
04.2025

BSc - Banking and Finance

University of Professional Studies
Accra, Ghana
05.2022

Skills

  • Cybersecurity and Forensic Tools: EnCase
  • AxCrypt
  • Autopsy
  • Wireshark
  • FTK Imager
  • File Verifier
  • Code Meter
  • Data Analysis & Reporting: Microsoft Excel
  • Access
  • Power BI
  • Project & IT Management: Agile Methodologies
  • Jira
  • Process Monitoring
  • System & Network Security: Incident Tracking & Resolution
  • Compliance & Documentation
  • IT Support & Training: User Support
  • Troubleshooting
  • Technical Documentation
  • Audio & Digital Forensics: Audacity

Certification

  • Certificate in Microsoft Office (Word, Excel, PowerPoint) & Internet, BICC, Accra, Ghana, 2016
  • Graduate Certificate in Cybersecurity Management
  • Graduate Certificate in Cybersecurity Policy and Implementation

Timeline

Operations Analyst

Safeway Meat Limited
09.2022 - 07.2024

System Analyst

Cocoa Marketing Company Ghana Limited
11.2020 - 08.2022

Technical Analyst

Cocoa Marketing Company Ghana Limited
06.2019 - 11.2020

MS - Cybersecurity Management

University of Illinois Springfield

BSc - Banking and Finance

University of Professional Studies

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