Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernice Buldtman

Metropolis,IL

Summary

Proven Medical Secretary with a track record of enhancing patient experience at Baptist Health Hospital by leveraging strong organizational skills and clinical support expertise. Excelled in patient confidentiality adherence and customer service, significantly contributing to efficient office operations. Skilled in medical terminology and adept at improving patient scheduling processes.

Experienced with medical office administration, ensuring smooth daily operations and patient flow. Utilizes medical terminology and electronic health record systems to maintain organized and accurate information. Knowledge of patient scheduling, insurance verification, and confidentiality protocols.

Overview

16
16
years of professional experience

Work History

Apparel Sales Associate

Walmart
10.2024 - Current
  • Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
  • Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
  • Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
  • Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
  • Resolved customer complaints tactfully while adhering to company guidelines and satisfying client needs.
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Greeted and interacted with over customers to assist in selecting and locating merchandise.
  • Maintained loss prevention standards by monitoring and observing customers on sales floor.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.

Medical Secretary

KyCare
11.2017 - 05.2019
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Answered phone calls and messages for one-physician medical facility, scheduling appointments, and handling patient inquiries.
  • Enhanced office productivity by handling high volume of callers per day.
  • Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Maintained current and accurate medical records for patients.
  • Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
  • Enhanced reliability of patient information by regularly updating electronic health records.

Secretary

E-Z Portable Buildings
07.2017 - 11.2017
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Radiology Secretary

Baptist Health Hospital
03.2009 - 06.2017
  • Contributed to successful audits by adhering to HIPAA regulations and ensuring proper documentation management.
  • Enhanced patient experience by efficiently and managing radiology appointments.
  • Promoted excellent customer service by promptly responding to phone calls, emails, and resolving issues proactively.
  • Coordinated closely with other healthcare professionals to facilitate seamless transfer of patient data for comprehensive care.
  • Demonstrated exceptional multitasking skills while handling high call volumes, prioritizing tasks effectively.
  • Supported radiology department by maintaining clean and organized workspaces for optimal functionality.
  • Conducted regular inventory checks of supplies within the Radiology Department ensuring availability at all times.
  • Fostered a welcoming environment, addressing patient inquiries and concerns promptly and professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions.

Education

Medical Office Assistant

Shawnee Community College
Ullin, IL

High School Diploma -

Metropolis Community High School
Metropolis, IL
06-1973

Skills

  • Medical terminology
  • Clinical support
  • Customer service
  • Patient scheduling
  • Patient check-in
  • Telephone customer support
  • Medical office management
  • Patient confidentiality adherence
  • Strong organizational skills

Timeline

Apparel Sales Associate

Walmart
10.2024 - Current

Medical Secretary

KyCare
11.2017 - 05.2019

Secretary

E-Z Portable Buildings
07.2017 - 11.2017

Radiology Secretary

Baptist Health Hospital
03.2009 - 06.2017

Medical Office Assistant

Shawnee Community College

High School Diploma -

Metropolis Community High School

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Bernice Buldtman