Bernice Canales
Grove City,OH
Summary
As a dedicated employee, I am eager to expand my Graphic Design, Administration, Marketing, or Leadership expertise. I am committed to providing creativity and organization, coupled with my strong work ethic, unique skill set, and unwavering integrity.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Administrative Assistant
The Salvation Army
New York, NY
08.2020 - 01.2024
- In the Mid-Hudson Area, I was responsible for overseeing all administrative duties. These included reviewing the budget, recording budget expenses using online data sheets, coordinating with a team for upcoming activities and events, managing the Hispanic Festival, and overseeing the Angel Tree Toy Drive and After School program.
- Led programs such as worship, study, fellowship, and service opportunities
- Interacted with local community, building relationships with civic organizations and other churches
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs
- Excellent communication skills, both verbal and written
- Strengthened communication skills through regular interactions with others
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Passionate about learning and committed to continual improvement.
Crew Member
Tropical Smoothie Café
Powell, OH
02.2021 - 08.2021
- Utilized cash register for money handling and transactional purposes Ensured customer satisfaction through professional engagement Team manager during late shifts Presided over incoming deliveries & organized inventory for efficient access
- Cleaned and maintained all areas of restaurant to promote clean image
- Trained new team members on procedures, customer service, and sales techniques
Airline Customer Service Agent
Trego/Dugan Aviation
Columbus, OH
09.2019 - 08.2021
- Assigned as a Coach to assist other agents with managing challenging situations Maintained high-level of professionalism while interacting with customers Proficient in complex airport computer systems for passenger check-in and creating new boarding passes Assisted airport personnel with specialized passenger requests regarding special needs and oversized luggage Adept at defusing disgruntled customers’ concerns
Graphic Designer Supervisor
One Umbrella Custom Tees
Columbus, OH
06.2019 - 11.2019
- Created artwork designs for custom tee shirts for store sales Designed banners based on order requests and high product demands Developed designs for Yard Signs per order requests and product demands Provided professional customer service via telephone or live interaction Well-versed in collaboration and teamwork while completing orders and creating graphic designs
- Maintained customer satisfaction and collaborative environment by communicating updates between clients and staff
Barista Starbucks HMS Host
Columbus, OH
06.2018 - 01.2019
- Upheld high-level of professionalism while serving customers Superintended food preparations including: baked goods, grinding & blending coffee, and brewing tea and/or coffee Performed store opening procedures and ensured proper stock inventory Ensured store cleanliness after closing while following safety protocols Adhered to all food safety regulations and quality control policies Responsible for inventory management and re-stocking
Graphic Designer Intern
United Way
San Juan, PR
01.2016 - 06.2016
- Designed, developed and produced advertisement materials that supported and corresponded with company programs Conducted graphic design duties including: layout, printing and photo editing Reported directly to the company Vice President Managed majority of production work while maintaining organized and efficient work area Sustained an openness to learn and seize new opportunities
Education
Associate’s - Applied Science
06.2022
College for Officer’s Training
- Awarded Improvement of Knowledge from the Bible.
Bachelor of Arts - Graphic Design
08.2016
- Awarded of Magna Cum Laude.
High School Diploma - Marketing
05.2012
Skills
- Strong interpersonal
- Communication and Leadership skills
- Excellent team player and Ability to work
- Independently
- Proficient in multiple
- Computer programs
- Including:
- Adobe (7 years)
- Photoshop, Indesign, Illustrator, Lightroom & Canvas
- Typography
- Microsoft Office, Excel & Powerpoint (10 years)
- Drawing (10 Years)
Interests
Volunteer
, Urban Mission Team (1
year)
VBS Leader (3 years)
Homeless feeding program
(1 year)
Timeline
Crew Member - Tropical Smoothie Café
02.2021 - 08.2021
Administrative Assistant - The Salvation Army
08.2020 - 01.2024
Airline Customer Service Agent - Trego/Dugan Aviation
09.2019 - 08.2021
Graphic Designer Supervisor - One Umbrella Custom Tees
06.2019 - 11.2019
- Barista Starbucks HMS Host
06.2018 - 01.2019
Graphic Designer Intern - United Way
01.2016 - 06.2016
The Salvation Army - Associate’s, Applied Science
Atlantic University College - Bachelor of Arts, Graphic Design
Miguel Melendez - High School Diploma, Marketing
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