Bernice Canales

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Assisted customers in navigating company website or online platform, guiding them through various features for optimal usage experience.
• Communicated effectively with customers from diverse backgrounds, adapting language as needed for clarity and understanding.
• Retained valuable clients by proactively addressing potential issues before they escalated into more significant concerns.

In the Mid-Hudson Area, I managed budgets, coordinated activities, oversaw programs, and built community relationships. I supervised staff, improved document organization, scheduled meetings, and volunteered for special projects. I also worked with stewardship to promote responsible stewardship.

• I operated the cash register to handle money and conduct transactions. I ensured customer satisfaction by engaging with them professionally. During late shifts, I acted as the team manager. I oversaw incoming deliveries and organized inventory for efficient access. To promote a clean image, I cleaned and maintained all areas of the restaurant. Moreover, I trained new team members on procedures, customer service, and sales techniques.

• I'd worked as a Coach, helping other agents handle difficult situations. They were skilled in using airport computer systems and assisting with passenger needs. They also dealt with customer complaints and performed various tasks like greeting passengers, handling baggage, and making announcements. Additionally, they handled financial tasks like invoicing, accepting payments, and processing refunds and cancellations. Their ability to learn quickly and adapt was seen as valuable to the team.

• Previously had experience in creating custom tee shirt designs, designing banners based on orders, and developing designs for yard signs. They have provided professional customer service through phone and in-person interactions, and have effectively collaborated with their team. They have ensured customer satisfaction by communicating updates and mentoring team members. They have also developed creative designs for print materials using Adobe Creative Suite and Microsoft Office Suite.

• Maintained professionalism while serving customers, overseeing food preparations, conducting store opening and closing procedures, and ensuring cleanliness and safety protocols. Managed inventory and restocked supplies. Listened to customer requests and created personalized beverages. Operated and maintained various equipment. Interacted with customers to promote a positive environment. Monitored supplies and operated machines to create beverages.

• Previously was in charge of creating advertising materials that matched the company's programs. They handled graphic design tasks such as layout, printing, and photo editing. They reported to the Vice President and managed most of the production work, maintaining an organized and efficient workspace. They were also open to learning and seizing new opportunities.