BERNICE CANTU
GRAND PRAIRIE
Summary
Bilingual Customer Service Representative.
Personable, friendly and solution-oriented with over 9 years of experience in service and support. Customer-focused team player dedicated to customer loyalty and satisfaction. Proficient in Microsoft Excel
Overview
14
14
years of professional experience
Work History
Quality Control Inspector
Rexi LLC
Coppell
06.2021 - Current
- Inspected incoming materials for quality and compliance with specifications.
- Conducted in-process inspections to ensure adherence to quality standards.
- Documented inspection results and reported non-conformities to management.
Customer Service Representative
Manna Pro
Dallas
10.2011 - 09.2020
- Confirmed delivery of orders and troubleshoot missed delivery dates, shortages and overages.
- Set up and activated customer accounts.
- Trained new employees on procedures and policies to maximize team performance.
- Assisted customers in making payments on accounts and setting up payment plans.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
W.H. Adamson H.S.
Dallas, TX06.1995
Skills
- Credit card payment processing
- Inbound and Outbound Calling
- Shipping and receiving understanding
- Microsoft Office experience
- High-energy attitude
- Courteous demeanor
- Adaptive team player
Languages
Spanish
Native/ Bilingual
Timeline
Quality Control Inspector
Rexi LLC
06.2021 - Current
Customer Service Representative
Manna Pro
10.2011 - 09.2020
High School Diploma -
W.H. Adamson H.S.