Bernice Cirino
Richmond,VA
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
11
11
years of professional experience
Work History
Supervisor of Operations
Workforce International
Ruther Glen, VA
02.2023 - Current
- Developed and implemented policies and procedures for efficient workflow.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Ensured compliance with all applicable laws, regulations, and standards.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Responded to information requests from superiors, providing specific documentation.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Conducted employee observations and documented findings.
- Enforced federal, state, local and company rules for safety and operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Planned delivery routing, team workflows and promotional initiatives.
Property
Capstone Management
Staunton, VA
03.2021 - 01.2023
- Inspected buildings for maintenance and repair needs.
- Coordinated with contractors to ensure that repairs were completed in a timely manner.
- Developed and implemented property management policies and procedures.
- Maintained records of all building operations, including tenant leases, contracts, invoices and insurance information.
- Conducted regular walk-throughs of the properties to assess condition and identify any issues or potential problems.
- Supervised staff members assigned to each site including janitors, security guards and other personnel.
- Managed budgets for each property ensuring that costs stayed within allocated limits.
- Created reports detailing monthly expenses, occupancy levels and tenant complaints and requests.
- Responded promptly to tenants' requests for repairs or maintenance services.
- Organized events such as community meetings or open houses at the properties.
Assistant Property Manager
GSC
Richmond, VA
01.2014 - 11.2021
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Ensured compliance with all applicable laws related to fair housing practices.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Interacted with potential renters during showings providing information about the property features.
Education
Some College (No Degree) - Business Administration
Sistema Universitario Ana G Mendez
Carolina, PRSkills
- Regulatory Compliance
- Customer Service
- Labor Relations
- Customer Retention
- Health and safety compliance
- Fluent in Spanish
- Fluent in English
- Conflict Mediation
- Staff retention
- Customer relations specialist
- Client Relationships
Timeline
Supervisor of Operations
Workforce International
02.2023 - Current
Property
Capstone Management
03.2021 - 01.2023
Assistant Property Manager
GSC
01.2014 - 11.2021
Some College (No Degree) - Business Administration
Sistema Universitario Ana G Mendez
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