Bernice Clark
Kansas City,KS
Summary
Dedicated professional with extensive experience in customer service and order fulfillment. Known for exceptional problem-solving abilities and adaptability, contributing to improved workflows and training initiatives that enhance team productivity.
Overview
20
20
years of professional experience
Work History
Order Picker
Amazon
10.2022 - 08.2025
- Operated handheld scanners to accurately track inventory and fulfill customer orders.
- Selected and packed items for shipment, ensuring adherence to quality standards.
- Collaborated with team members to optimize workflow efficiency in fast-paced environment.
- Assisted in training new hires on safety protocols and operational procedures.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Printed labels, packaged boxes, and loaded into outbound containers.
- Operated handheld scanners to accurately track and locate inventory across warehouse.
Medicare Customer Service Representative
Select Quote
06.2020 - 01.2022
- Assisted customers with Medicare enrollment processes and provided accurate plan information.
- Resolved customer inquiries efficiently, ensuring compliance with Medicare regulations and policies.
- Streamlined customer service workflows to enhance response times and improve overall satisfaction.
- Trained new team members on Medicare products and customer service protocols to ensure consistency.
- Managed a high volume of inbound calls 30 per hour, adeptly navigating multiple systems while maintaining focus on customer needs.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Improved call center performance by consistently maintaining a high level of professionalism and productivity.
De Escalation Supervisor/Retail Sales Associate
Alliance Data
10.2005 - 06.2019
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Implemented process improvements that streamlined workflow and reduced turnaround time.
- Managed conflict resolution within the team, promoting a positive work environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed 200 incoming calls per day
Education
GED -
UMKC
5000 Holmes RD Kansas City Mo 6411006.1984
Skills
- Order picking
- Order picking and processing
- Product picking
- Picking accuracy,
- Medicare customer service associate, enrolling individuals in to a Medicare plan, upselling life and auto insurance and other products
De escalations supervisor, resolving or redirecting escalated customer service calls, upselling products pertaining to credit cards and credit card protection, opening and closing credit accounts, processing credit applications, running credit reports
Timeline
Order Picker
Amazon
10.2022 - 08.2025
Medicare Customer Service Representative
Select Quote
06.2020 - 01.2022
De Escalation Supervisor/Retail Sales Associate
Alliance Data
10.2005 - 06.2019
GED -
UMKC