Bernice Cole
Philadelphia,PA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Starbucks Barista
Giant Food Stores
05.2022 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Cashier/Treat Maker
Rita's Italian Ice
06.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Marketing
Delaware State University
Dover, DE12-2025
Skills
- Problem Solving
- Leadership
- Time Management
- Teamwork
- Friendly and outgoing
- Attention to detail
Timeline
Starbucks Barista
Giant Food Stores
05.2022 - 08.2024
Cashier/Treat Maker
Rita's Italian Ice
06.2020 - 07.2021
Bachelor of Science - Marketing
Delaware State University
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