Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Bernice Cooper

Greer

Summary

Diligent concierge with background in providing exceptional customer service at high-end establishments. Successfully managed guest interactions and ensured seamless check-in/check-out processes, enhancing overall guest satisfaction. Demonstrated strong multitasking abilities and excellent communication skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Concierge

Compass Group
02.2020 - 09.2021
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Contributed to the creation of an inclusive living environment through ongoing collaborations with diverse groups of residents.
  • Coordinated move-ins and move-outs seamlessly, minimizing disruptions to both current and incoming residents.
  • Provided exceptional guest services, ensuring positive experiences for residents and visitors alike.
  • Conducted regular property inspections to identify maintenance needs and ensure prompt attention to any issues.
  • Offered administrative support by managing schedules, coordinating meetings, and maintaining records as required by property management standards.
  • Organized successful social events for the residential community, fostering a sense of camaraderie among neighbors.
  • Maintained up-to-date knowledge about local attractions, recommending dining, entertainment, and travel options tailored to resident preferences.
  • Utilized effective communication skills to relay important information between management, staff members, and residents efficiently.
  • Collaborated with property management team to address any concerns or requests from residents promptly.
  • Maintained a safe and secure environment by monitoring security systems and reporting suspicious activities.
  • Managed resident inquiries and concerns with professionalism, resulting in timely resolutions.
  • Demonstrated exceptional problem-solving abilities when faced with emergency situations or unforeseen challenges.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Concierge

Rhode Island Row
03.2019 - 02.2020
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Contributed to the creation of an inclusive living environment through ongoing collaborations with diverse groups of residents.
  • Coordinated move-ins and move-outs seamlessly, minimizing disruptions to both current and incoming residents.
  • Provided exceptional guest services, ensuring positive experiences for residents and visitors alike.
  • Developed strong relationships with local businesses to improve community relations and provide valuable resources for residents.
  • Actively participated in professional development opportunities to stay informed about best practices within the industry.
  • Assisted in the development of marketing materials aimed at attracting new tenants while highlighting property amenities.
  • Conducted regular property inspections to identify maintenance needs and ensure prompt attention to any issues.
  • Organized successful social events for the residential community, fostering a sense of camaraderie among neighbors.
  • Utilized effective communication skills to relay important information between management, staff members, and residents efficiently.
  • Maintained up-to-date knowledge about local attractions, recommending dining, entertainment, and travel options tailored to resident preferences.
  • Implemented efficient package handling procedures, reducing wait times for residents while maintaining organization of storage spaces.
  • Enhanced resident satisfaction by providing personalized assistance and addressing individual needs.
  • Collaborated with property management team to address any concerns or requests from residents promptly.
  • Offered administrative support by managing schedules, coordinating meetings, and maintaining records as required by property management standards.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • YARDI

Psychiatric Technician

INOVA
12.2018 - 09.2019
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Charted on each patient daily.
  • Treated clients and families with respect and dignity.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
  • Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
  • Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
  • Counseled and mentored clients on substance use and life choices.
  • Conducted initial intake assessments for new patients, gathering essential information needed for proper diagnosis and treatment planning.
  • Applied interventions with clients wanting to leave against medical advice (AMA).
  • Assisted psychiatrists in administering medications, ensuring accurate dosages and monitoring side effects for optimal efficacy.

Concierge

NFC Amenity
09.2016 - 02.2019
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • YARDI
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Streamlined ticket booking process for local attractions, improving efficiency and guest satisfaction.
  • Implemented feedback system for services provided, leading to continuous improvement in service delivery.
  • Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
  • Maintained detailed records of guest preferences to personalize future visits.
  • Provided language translation services as needed, easing communication barriers for international guests.
  • Leveraged technology to update guests on upcoming events and promotions, increasing participation and engagement.
  • Initiated program for sustainable practices within concierge service, contributing to property's green initiatives.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Maintained accurate and up-to-date records of guest information.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Education

Associate's degree - Business

Trinity Washington University
Washington, DC
05.2015

High school diploma - undefined

Hospitality High School
Washington, DC
06.2012

Skills

  • Advanced organizational skills
  • Collaborative team development
  • Yardi software proficiency
  • Invoice processing experience
  • Extensive customer service experience
  • Accurate data entry
  • Proficient in Microsoft Word
  • Administrative support experience
  • Proficient in scheduling coordination
  • Three years of management experience
  • Inventory management experience
  • Task scheduling
  • Document management
  • Data entry proficiency
  • Administrative support
  • Computer Skills
  • Sales Experience (10 years)
  • Digital content development
  • Social Media Marketing (5 years)
  • Triage
  • Anatomy Knowledge
  • Customer engagement
  • Leadership Experience (6 years)
  • Leadership Development (6 years)
  • Leadership development facilitation
  • Hospitality management
  • Office Management
  • Proficient in operating multi-line phone systems
  • Professional phone communication

Certification

  • CPR/AED
  • May 2012 to Present

Languages

English

Timeline

Concierge

Compass Group
02.2020 - 09.2021

Concierge

Rhode Island Row
03.2019 - 02.2020

Psychiatric Technician

INOVA
12.2018 - 09.2019

Concierge

NFC Amenity
09.2016 - 02.2019

High school diploma - undefined

Hospitality High School

Associate's degree - Business

Trinity Washington University

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Bernice Cooper