Bernice Cottrell
Orlando,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Food and Beverage Attendant
Walt Disney World Parks And Resorts
Orlando, FL
08.2018 - Current
- Limited portion sizes and used garnishes to control food costs
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Collector
Wells Fargo Auto Finance
Allentown, PA
09.2008 - 09.2010
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Reached out to approximately [100] account holders daily
Departmental Aide
State Of Michigan Licensing And Motor Vehicle
Detroit, MI
11.1998 - 09.2008
- Issue driver license and ID cards
- Registered motor vehicles
- Plate renewal
- Title Transfer
- Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files
- Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations
Education
High School Diploma -
Murray Wright High School
2001 W Warren06.1986
Skills
- Independence and Initiative
- Dependability and Self-Control
- Customer Service and Assistance
- Understanding Customer Needs
- Responding to Difficult Customers
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Customer Data Confidentiality
Timeline
Food and Beverage Attendant
Walt Disney World Parks And Resorts
08.2018 - Current
Collector
Wells Fargo Auto Finance
09.2008 - 09.2010
Departmental Aide
State Of Michigan Licensing And Motor Vehicle
11.1998 - 09.2008
High School Diploma -
Murray Wright High School
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