Bernice Dickens

Expertise in developing and implementing QA strategies, methodologies, and best practices.

· In-depth knowledge of software testing tools, automation frameworks, and defect tracking systems.

· Strong understanding of Agile and DevOps practices and their impact on quality assurance.

· Ability to interpret and apply industry standards and regulatory requirements to QA processes.

·Tracked quality metrics for team and updated leadership to use for performance reviews and bonus recommendations

Analyzed, summarized, and interpreted collected data, which helped to increase team efficiency by 30%.

• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Developed and maintained quality assurance procedure documentation.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Analyzed quality and performance data to support operational decision-making.
• Created and revised procedures, checklists and job aids to reduce errors.
• Advised developers on problems with databases, performance and other issues.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
• Tested functional and compatibility of new programs or updates in comparison to existing applications.
• Completed in-depth usability testing on Windows, Android and iOS mobile devices.
• Kept scripts and test cases updated with current requirements.
• Documented testing procedures for developers and future testing use.
• Built automated test scripts to handle repetitive software testing work.
• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
• Authored and maintained well-organized, efficient and successful manual test cases for entire team.
• Researched and selected automation tools, prioritizing cost-effective solutions to shorten diagnostic workflows.
• Designed standardized processes and protocols to continuously improve operational efficiency through positive iteration.

• Optimized test cases to maximize success of manual software testing.
• Proposed development and testing improvements to positively impact usability, function and performance.
• Monitored activities and supporting systems to meet compliance regulations.
• Developed quality assurance plans by conducting [Type] and [Type] analyses.
• Created test cases and test scripts to maintain cohesive team approach to product development.
• Collaborated with developers and project managers to assess program capabilities, features and testing demands.
• Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
• Mentored and coached team members on QA topics and strategies.
• Reported progress, test metrics and results to project stakeholders.
• Documented testing procedures for developers and future testing use.
• Kept scripts and test cases updated with current requirements.

· Analyzes system and business applications and assesses business requirements

· Develops test plans and cases based on current business requirements

· Executes functional, system and regression testing

· Analyzes results and document defects

· Coordinates defect resolution with appropriate user and development resources

· Identifies and recommends usability improvements

· Schedules and conducts user acceptance testing and leads product demonstrations

· Ensures testing environment are configured and maintained appropriately

· Creates and maintains QA process and testing documentation

• Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
• Reported progress, test metrics and results to project stakeholders.
• Mentored and coached team members on QA topics and strategies.
• Kept scripts and test cases updated with current requirements.

· Perform multiple QA methodologies for POS hardware/software, e-Commerce, and mainframe testing, including integrated third-party software and devices.

· Create test cases and documents testing methods and results.

· Lead user acceptance testing by scheduling and conducting product demonstrations.

· Develop, test, and document installation procedures which is distributed to Operations Support.

· Provide daily problem diagnosis, resolution analysis, and correction of production issues.

· Train and mentor other QA analysts during multiple project assignments.

• Conducted training on quality material control system requirements and processes for complex production lifecycles, supporting organizational leadership in innovative process design.
• Reviewed and approved supplier systems for chemical and metallurgical process control.
• Resolved production issues, supporting investigations of supplier and manufacturing locations and developing targeted solutions.
• Reviewed and approved supplier production processes, verifying outputs for quality control and documenting for archival.

Promoted to provide 3rd level escalation for Senior Technical Support Analysts.

· Managed the remote distribution of configuration and software changes to over 1700 retail stores.

· Maintained daily communication with departments to schedule and implement download requests.

· Coordinated and communicated with development department to meet deployment deadlines and software requirements.

· Tested and administered software installations, upgrades, and patches.