Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Bernice  Espree-Romo

Bernice Espree-Romo

Opelousas,LA

Summary

Multifaceted professional bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects with budgets up to $20 million. Solid understanding of project management tools. Project Management Professional and certified in Agile methodology. Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Sr. Project Manager

AT&T Mobility
Lafayette, LA
09.2021 - 09.2022
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Evaluated, determined and delegated tasks to staff based on client needs, capacity planning and project-specific initiatives.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Managed multiple project teams engaged in Sales and Customer Service development in cross-functional environment to reach project success.
  • Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.

Sr. Training Manager

AT&T Mobility
Lafayette, LA
09.2010 - 09.2021
  • Implemented tools to evaluate training effectiveness and identify additional learning opportunities.
  • Developed self-paced and self-directed training courses to diversify learning opportunities for employees.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Created testing and evaluation procedures to assess performance before, during and after training sessions.
  • Analyzed each department's training needs and developed new training programs based upon data collected.
  • Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.

Retention Call Center Manager

AT&T Mobility
Lafayette, LA
09.2006 - 09.2010
  • Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.
  • Used computers and job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
  • Persuaded customers to retain services by offering discounts and special promotions on products and services.
  • Conducted detailed analysis and research of customer retention issues to facilitate timely and successful resolutions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Education

Master of Science - Psychology

LeTourneau University
Longview, TX
05.2014

Bachelor of Arts - Business Management

LeTourneau University
Longview, TX
05.2011

Skills

  • Cross-Functional Communication
  • Agile Methodology
  • Client Relationship Management
  • KPI Tracking
  • Project Management
  • Team Leadership
  • Skilled community-based case manager
  • Managing multiple projects simultaneously
  • Avaya Communication Manager
  • Project development and life cycle

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Sr. Project Manager

AT&T Mobility
09.2021 - 09.2022

Sr. Training Manager

AT&T Mobility
09.2010 - 09.2021

Retention Call Center Manager

AT&T Mobility
09.2006 - 09.2010

Master of Science - Psychology

LeTourneau University

Bachelor of Arts - Business Management

LeTourneau University
Bernice Espree-Romo