Bernice Farmer
Part Time Assistant Manager Crew Leader
Cleveland,TN
Summary
Proven leader with a track record of enhancing customer service ratings by over 30% at Two Beacons Llc through exceptional customer relations and team motivation. Skilled in money handling and conflict resolution, adept at fostering team collaboration and driving results. Successfully implemented strategies to improve service quality and team performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Dollar Tree Stores
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Part Time Asst Mgr Crew Lead
Two Beacons Llc
05.2020 - Current
- Increased customer service ratings significantly through personable service
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Substitute Teacher, K-5
Bradley County Schools
10.1996 - 05.1998
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
- Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
- Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Monitored student behavior and administered discipline as needed.
- Monitored student performance and provided feedback to inform instruction.
Live-In Caregiver
Family / Hospice of Chattanooga
10.2011 - 05.2012
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Managed challenging behaviors or special needs effectively using patience, understanding, and behavioral interventions when necessary.
- Implemented strategies for fall prevention in the home environment to minimize injury risk for elderly or disabled clients.
- Supported clients in maintaining independence by assisting with daily activities such as personal grooming, mobility, and meal preparation.
- Assisted clients in managing chronic conditions through close monitoring, lifestyle modifications, and adherence to prescribed treatments.
- Identified potential hazards within the home environment, making necessary adjustments to ensure client safety and comfort.
- Facilitated open communication between client families and healthcare providers regarding updates on client progress or changes in care.
- Ensured safety and well-being of clients through rigorous health monitoring and medication administration.
- Contributed to a positive living environment by fostering a sense of companionship and socialization for the client.
- Developed strong rapport with clients by actively listening to their concerns and adjusting care routines accordingly.
- Collaborated with healthcare professionals to develop individualized care plans tailored to each client''s unique needs.
- Adapted care routines to accommodate changes in clients'' health or preferences, maintaining a high level of satisfaction.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
High School Diploma - Business
Bradley Central High School
Cleveland Tn 05.1985
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Customer rapport
- Compliance understanding
- Policy Enforcement
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Decision-Making
- Problem-Solving
- Multitasking
- Professional and Courteous
- Conflict Resolution
- Training and Development
- Employee Coaching and Mentoring
- Attention to Detail
Timeline
Part Time Asst Mgr Crew Lead
Two Beacons Llc
05.2020 - Current
Live-In Caregiver
Family / Hospice of Chattanooga
10.2011 - 05.2012
Substitute Teacher, K-5
Bradley County Schools
10.1996 - 05.1998
Assistant Manager
Dollar Tree Stores
High School Diploma - Business
Bradley Central High School
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