BERNICE GARCIA
Kissimmee,FL
Summary
Motivated professional with experience in financial services, administrative support, and customer care, offering strong attention to detail, organization, and reliability under pressure. Skilled in loan servicing, confidential documentation, and accurate data entry, with a collaborative mindset and dedication to continuous improvement.
Overview
8
8
years of professional experience
Work History
Document Services Administrator
Holiday Inn Club Vacations
01.2022 - Current
- Manage over 70 daily account inquiries, including Quit Claim Deeds, Warranty Deeds, and contract assignments, ensuring accurate and timely processing.
- Conduct mortgage verifications, processed mail, and maintained detailed, confidential records with precision.
- Resolve escalated statement and tax documentation issues, ensuring compliance with departmental policies and legal standards.
- Lead call campaigns, coordinated agent callbacks, and provided operational support to streamline processes and improve team efficiency.
Loan Officer
Oportun
01.2021 - 01.2022
- Managed administrative and operational processing for a portfolio of 200–300 client accounts, including reviewing creditworthiness and processing personal and secured loan applications.
- Completed client callbacks, processed payments, and prepared, filed, and maintained loan and contract documentation in compliance with company policies and regulatory standards.
- Analyzed financial records, ensured accurate data entry, and supported timely funding.
- Consistently met monthly production targets ranging from $200,000 to $290,000.
Assistant Manager / Loan Officer
OneMain Financial
01.2018 - 01.2021
- Review client applications, analyze financial histories, and assess creditworthiness to make informed, risk-aware lending decisions.
- Guide clients through loan processes, including contract explanations, document preparation, and financial education, ensuring clarity and compliance.
- Implement and manage multi-branch QR programs, coordinating workflows, training staff, and improving customer engagement.
- Collaborate with cross-department teams to support daily operations, troubleshoot issues, and maintain consistent branch performance.
- Maintain detailed records, process payments, and handle high-volume account inquiries with accuracy and confidentiality.
Education
High School Diploma -
St James Academy
Ft. Pierce, FLSkills
- Data entry
- Attention to detail
- Microsoft Excel and Word proficiency
- Customer service
- Recordkeeping and file management
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
American Sign Language
Professional Working
Timeline
Document Services Administrator
Holiday Inn Club Vacations
01.2022 - Current
Loan Officer
Oportun
01.2021 - 01.2022
Assistant Manager / Loan Officer
OneMain Financial
01.2018 - 01.2021
High School Diploma -
St James Academy