Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Bernice Gutierrez

Tucson,AZ

Summary

Results driven, customer service representative with proven ability to establish rapport with clients with over 20 years experience.

Overview

13
13
years of professional experience

Work History

Administrative Assistant and Sales Representative

Carefree Village
03.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

ASSISTANT FINANCIAL MANAGER

CONDOS AT THE WILLIAMS CENTER - ADAMSLASALLE REALTY
06.2019 - 01.2021
  • Maintained office filing systems; hardcopy and electronic
  • Entered data into databases, spreadsheets, and systems
  • Processed account receivables
  • Coded vendor invoices
  • Processed Sure Deposit collections
  • Entered and processed resident service work orders
  • Processed move-in monies and conducted move-out inspections.

LEASING CONSULTANT

HARRISON PARK COMMUNITY-ALANLTD MANAGEMENT
01.2016 - 05.2018
  • Conducted showings and processed leasing of apartment homes
  • Inspected ready to rent apartments
  • Lead the Tenant Retention Program
  • Lead marketing and conducted market surveys
  • Oversaw Pest Control Program.

LEASING CONSULTANT

HARRISON PARK COMMUNITY-PRIMEGRP MANAGEMENT
06.2011 - 01.2016
  • Processed tenant credit reports and completed leasing documents
  • Prepared and completed leasing paperwork for apartment homes
  • Processed credit card rent payments
  • Researched and implemented marketing strategies
  • Lead the Tenant Retention Program
  • Oversaw Pest Control Program.

Education

HIGH SCHOOL DIPLOMA -

PALO VERDE MAGNET HIGH SCHOOL
12.1990

Skills

  • Crime Free- Fair Housing Certified
  • Section 8 Program Certified
  • Conflict/problem solver
  • Strong organization and prioritization skills
  • Effective sales strategies
  • Team leadership
  • Assistant Financial Manager
  • Proficient with Yardi and Voyager software systems
  • Proficient with Microsoft Excel, Word, and Outlook
  • Proficient with payment terminals and credit card processing

Administrative Support

Time Management

Awards

  • President Award
  • Super Shop Award
  • Leasing Consultant of the Year
  • 100 Percent Shops and Phone Shops.

References

References given upon request.

Timeline

Administrative Assistant and Sales Representative

Carefree Village
03.2022 - Current

ASSISTANT FINANCIAL MANAGER

CONDOS AT THE WILLIAMS CENTER - ADAMSLASALLE REALTY
06.2019 - 01.2021

LEASING CONSULTANT

HARRISON PARK COMMUNITY-ALANLTD MANAGEMENT
01.2016 - 05.2018

LEASING CONSULTANT

HARRISON PARK COMMUNITY-PRIMEGRP MANAGEMENT
06.2011 - 01.2016

HIGH SCHOOL DIPLOMA -

PALO VERDE MAGNET HIGH SCHOOL

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Bernice Gutierrez