Bernice Gutierrez
Tucson,AZ
Summary
Results driven, customer service representative with proven ability to establish rapport with clients with over 20 years experience.
Overview
13
13
years of professional experience
Work History
Administrative Assistant and Sales Representative
Carefree Village
4100 N. Romero Road, Tucson, Az. 85705
03.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
ASSISTANT FINANCIAL MANAGER
CONDOS AT THE WILLIAMS CENTER - ADAMSLASALLE REALTY
TUCSON, AZ
06.2019 - 01.2021
- Maintained office filing systems; hardcopy and electronic
- Entered data into databases, spreadsheets, and systems
- Processed account receivables
- Coded vendor invoices
- Processed Sure Deposit collections
- Entered and processed resident service work orders
- Processed move-in monies and conducted move-out inspections.
LEASING CONSULTANT
HARRISON PARK COMMUNITY-ALANLTD MANAGEMENT
TUCSON, AZ
01.2016 - 05.2018
- Conducted showings and processed leasing of apartment homes
- Inspected ready to rent apartments
- Lead the Tenant Retention Program
- Lead marketing and conducted market surveys
- Oversaw Pest Control Program.
LEASING CONSULTANT
HARRISON PARK COMMUNITY-PRIMEGRP MANAGEMENT
TUCSON, AZ
06.2011 - 01.2016
- Processed tenant credit reports and completed leasing documents
- Prepared and completed leasing paperwork for apartment homes
- Processed credit card rent payments
- Researched and implemented marketing strategies
- Lead the Tenant Retention Program
- Oversaw Pest Control Program.
Education
HIGH SCHOOL DIPLOMA -
PALO VERDE MAGNET HIGH SCHOOL
12.1990
Skills
- Crime Free- Fair Housing Certified
- Section 8 Program Certified
- Conflict/problem solver
- Strong organization and prioritization skills
- Effective sales strategies
- Team leadership
- Assistant Financial Manager
- Proficient with Yardi and Voyager software systems
- Proficient with Microsoft Excel, Word, and Outlook
- Proficient with payment terminals and credit card processing
Administrative Support
Time Management
Awards
- President Award
- Super Shop Award
- Leasing Consultant of the Year
- 100 Percent Shops and Phone Shops.
References
References given upon request.
Timeline
Administrative Assistant and Sales Representative
Carefree Village
03.2022 - Current
ASSISTANT FINANCIAL MANAGER
CONDOS AT THE WILLIAMS CENTER - ADAMSLASALLE REALTY
06.2019 - 01.2021
LEASING CONSULTANT
HARRISON PARK COMMUNITY-ALANLTD MANAGEMENT
01.2016 - 05.2018
LEASING CONSULTANT
HARRISON PARK COMMUNITY-PRIMEGRP MANAGEMENT
06.2011 - 01.2016
HIGH SCHOOL DIPLOMA -
PALO VERDE MAGNET HIGH SCHOOL