Summary
Overview
Work History
Education
Skills
Timeline
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Bernice Harris-Williams

West Point,MS

Summary

Dynamic professional with a proven track record at Tech Generation Learning Center, excelling in customer service and fostering teamwork. Adept at problem-solving and enhancing client satisfaction through effective communication. Committed to creating positive learning environments and driving business growth through strategic initiatives and strong interpersonal skills.

Overview

2026
2026
years of professional experience

Work History

Tutorer

Tech Generation Learning Center
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Business Center Manager

Tech Generation Learning Center
West Point, MS
09.2022 - 08.2025

Maintenance records and reports

  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
  • Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.

Covid 19-Educator

Delta Health Alliance
Jackson, MS
06.2020 - 12.2020
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.

Customer Service Representative

Action Coach Business Coaching
Suwanee, GA
06.2015 - 11.2020

Maintenance records and reports

  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
  • Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.

Education

Business Administration And Management-2years

West Point High School
West Point, MS

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Business Center Manager

Tech Generation Learning Center
09.2022 - 08.2025

Covid 19-Educator

Delta Health Alliance
06.2020 - 12.2020

Customer Service Representative

Action Coach Business Coaching
06.2015 - 11.2020

Tutorer

Tech Generation Learning Center

Business Administration And Management-2years

West Point High School