Summary
Overview
Work History
Education
Skills
Timeline
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Bernice Hernandez

Halethorpe

Summary

Sales operations expert with proven track record of optimizing processes, driving revenue growth, and enhancing team performance. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Sales Operations Specialist

Grand Brands
09.2022 - 08.2025
  • Collaborated with cross-functional teams for more effective communication and coordination of sales initiatives.
  • Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
  • Provided training and support to newly hired employees
  • Boosted sales efficiency by streamlining processes and implementing new strategies.
  • Managed database updates related to customer information changes or additions.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Human Resources Assistant

Amazon
03.2019 - 09.2022
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Organized new employee orientation schedules for new hires.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
  • Streamlined administrative tasks, such as scheduling and document management, to improve HR department efficiency.
  • Coordinated with external recruiters to fill vacancies efficiently, aligning talent acquisition with organizational needs.
  • Assisted in negotiating employee benefits packages, enhancing overall compensation offerings.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Helped employees register for benefits programs using online portals.
  • Set up orientations and initial training for new employees.

Education

Associate of Arts - Business

CCBC
Baltimore, MD
04-2026

High School Diploma -

Arundel High School
Gambrills
05-2000

Skills

  • CRM management
  • Sales process optimization
  • Sales reporting
  • Sales training
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Computer skills

Timeline

Sales Operations Specialist

Grand Brands
09.2022 - 08.2025

Human Resources Assistant

Amazon
03.2019 - 09.2022

Associate of Arts - Business

CCBC

High School Diploma -

Arundel High School

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Bernice Hernandez