Bernice Mcclary-Mullis
Lake View,SC
Summary
Field support professional equipped to drive operational success through strategic planning and resource management. Strong focus on team collaboration, delivering results, and adapting to evolving needs. Reliable in managing multiple priorities, enhancing customer satisfaction, and optimizing field operations. Skilled in troubleshooting, technical support, and process improvement, with proactive approach to problem-solving and communication.
Overview
14
14
years of professional experience
Work History
Field Support Manager
United Allergy Services
01.2021 - Current
- Developing key relationships with CASs to provide coaching opportunities, individual development plans and providing ongoing support to ensure their success
- Managing overall training, onboarding programs, and support for new CAS’s to ensure success and achievement of defined performance goals
- Demonstrating UAS clinical procedures and field operational processes and facilitating step-by-step training and evaluations as needed
- Ensuring employees are current and proficient on all clinical, compliance and training required by UAS standards
- Serving as initial clinical contact and resource for POD
- Providing oversight on all clinical created cases and responding to escalated cases in a timely manner as required
- Responsible for the physical set up and implementation of new clinics and service lines as well as driving productivity while influencing others to result in a successful implementation
- Collaborating with Training, Quality Assurance, Clinical, Operations and San Antonio Office to ensure ongoing and consistent messaging and support
- Addressing all deficiencies identified within quality audits and utilizing audits to pinpoint points of error that may need to be addressed systemically while balancing quality and productivity appropriately
- Providing leadership to staff members and facilitating individual and group success
- Increased team productivity by developing efficient scheduling tools that maximized staff availability during peak service periods.
- Coordinated with sales teams to identify upselling opportunities, capitalizing on strong client relationships and comprehensive knowledge of product offerings.
- Implemented performance metrics to evaluate field support staff effectiveness, leading to targeted improvement strategies.
- Reduced equipment downtime by providing timely and effective maintenance solutions for remote sites.
Senior Clinical Allergy Specialist
United Allergy Services
03.2018 - 12.2021
- Acting as a mentor by teaching, coaching and supporting members of the team
- Meeting with RMM, FSM, and other Sr
- CAS’s to discuss ideas that would be beneficial to them team to increase morale and productivity
- Precepting and onboarding new hires when needed
Clinical Allergy Specialist
United Allergy Services
03.2016 - 03.2018
- Building relationships with providers and office staff by exemplifying professionalism and upholding the RISE UP values to create a productive workplace
- Building and fosters relationships with patients by educating them and offering support whenever necessary
- Adhering to all company clinical protocols and procedures to ensure workplace safety
- Developing an understanding of allergens, immunotherapy, and the allergic response to better educate patients and act as the allergy expert within the office
- Ensuring that patients remain compliant on immunotherapy by following up with them throughout the duration of treatment
- Ensuring that inventory is ordered and received in a timely manner
- Scheduling and performing allergy test
- Making immunotherapy medications and administering injections
- Scanning and uploading documentation in a timely fashion
General Merchandise Support Manager
Walmart
03.2015 - 03.2016
- Provided support to management and sales associates to ensure that daily tasks and/or projects were completed in a timely manner by delegating specific assignments and following up with associates
- Ensured that customer services area was fully staffed at all times to attend to customer satisfaction
- Confirmed all staffing needs were met by scheduling adequate staffing
- Handled customer complaints and concerns to ensure that they were handled according to policy
- Meet daily with the store manager to discuss any store issues and worked on resolving those matters
Safety Team Leader
Walmart
09.2014 - 03.2016
- Prepared and conducted weekly safety meetings to discuss various safety policies and procedures to promote a safety culture
- Performed weekly and monthly inspections throughout the store to make sure the store was up to all government regulations and standards
- Worked with Asset Protection to set reasonable safety goals, analyze ways to improve safety performance, and address any safety concerns or issues
Sales Associate/Customer Service
Walmart
07.2012 - 03.2015
- Assisted and engaged customers with finding merchandise
- Ensured merchandise was available to associates by stocking shelves
- Assisted in making sure inventory was accurate and accounted for, ensured merchandise was priced correctly and in the proper place
- Accomplishments: Traveled to many different stores to assist with inventory and store openings and underwent HIPAA training in order to be able to work in the Pharmacy area whenever needed
Lab Assistant
Coastal Carolina University
01.2011 - 05.2012
- Assisted the professor as well as students with laboratory experiments; also made sure the laboratories were kept clean and organized
Pre-Medical Intern
Coastal Carolina University
05.2011 - 07.2011
- Shadowed physicians and performed any tasks that were asked of me
Education
Bachelor of Science - Biology
Coastal Carolina University
Conway, SCMA - Human Resource Management
Webster University
Myrtle Beach, SCMA - Management and Leadership
Webster University
Myrtle Beach, SCSkills
- Field Operations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Customer service expertise
- Training and mentoring
Timeline
Field Support Manager
United Allergy Services
01.2021 - Current
Senior Clinical Allergy Specialist
United Allergy Services
03.2018 - 12.2021
Clinical Allergy Specialist
United Allergy Services
03.2016 - 03.2018
General Merchandise Support Manager
Walmart
03.2015 - 03.2016
Safety Team Leader
Walmart
09.2014 - 03.2016
Sales Associate/Customer Service
Walmart
07.2012 - 03.2015
Pre-Medical Intern
Coastal Carolina University
05.2011 - 07.2011
Lab Assistant
Coastal Carolina University
01.2011 - 05.2012
MA - Human Resource Management
Webster University
MA - Management and Leadership
Webster University
Bachelor of Science - Biology
Coastal Carolina University
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