Bernice Ortiz
Meriden,CT
Summary
Motivated and detailed-oriented machine operator with over 29 years of experience in operating and maintaining industrial equipment. Looking to find new opportunities in employment for career growth and development
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
AFC Urgent Care
New Haven, CT
08.2025 - Current
- Assisted with patient intake and medical history documentation, ensuring accuracy and compliance.
- Coordinated scheduling of patient appointments to optimize workflow efficiency.
- Administered vaccinations and conducted routine lab tests, adhering to safety protocols.
- Educated patients on treatment plans and medication instructions, enhancing understanding and adherence.
- Coordinated patient scheduling and appointment management to optimize office workflow.
- Trained new staff in reception duties and office protocols, fostering a collaborative environment.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Supported healthcare providers during examinations by preparing instruments and maintaining sterile environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Performed vital signs assessments and documented patient information accurately in electronic health records.
Machine Operator/Assembler
Lyons Tool & Engineering
Meriden, CT
09.2019 - 06.2025
- Trained new operators on safety protocols and machine operation procedures.
- Test operation of machines periodically and read/compare measurements and technical drawings/parts to ensure accurate production processes and measurements
- Assisting lead with maintaining assembly line and productivity and made real-time adjustments to maintain product quality and consistency and efficiency
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
- Trained and instructed coworkers in proper assembly techniques.
- Followed company protocols and procedures to minimize production waste and avoid unnecessary costs.
Assembly Line Leader
Corbin Russwin
Berlin, Connecticut
08.2013 - 06.2017
- Assembled,tested,and packaged locks in a fast-paced production environment, ensuring product quality and accuracy
- Supervised riveter machine operations, including setup and stringing,while training team members and ensuring adherence to quality and safety standards
- Managed inventory and ordered parts as needed to maintain continuous production also to minimize downtime.
- Assisting lead with maintaining assembly line and productivity and make real-time adjustments to maintain product quality and consistency and efficiency.
- Coordinated workflow between departments to streamline production processes.
- Analyzed production data to identify bottlenecks and propose solutions for efficiency.
- Implemented safety procedures, significantly reducing workplace accidents and injuries.
- Led daily team meetings to review production goals, address concerns, and maintain open lines of communication among staff members.
- Supervised ongoing daily production phases.
Education
Medical assistance -
Branford Hall Career Institute Southington CT campus
Southington, CT06.2010
High School Diploma - undefined
Orville H. Platt High School
Meriden, CT06.2004
Skills
- Bilingual (Spanish and English) Team Collaboration
- Machine Operation
- Recordkeeping
- Quality Control
- Safety Compliance
- Patient check-in and check-out
- Medical receptionist experience
Certification
Osha Iso 45001 training
Medical Assistance certificate
CPR&AED BLS TRAINING
Timeline
Medical Assistant/Receptionist
AFC Urgent Care
08.2025 - Current
Machine Operator/Assembler
Lyons Tool & Engineering
09.2019 - 06.2025
Assembly Line Leader
Corbin Russwin
08.2013 - 06.2017
High School Diploma - undefined
Orville H. Platt High School
Medical assistance -
Branford Hall Career Institute Southington CT campus