Bernice Osborn
Lancaster
Summary
Seasoned Talent Acquisition Specialist and Corporate Recruiter focused on strategic recruitment planning and enhancing candidate
experiences. Enabled timely recruitment coordination in diverse sectors, contributing to strong candidate sourcing solutions and
streamlined hiring processes. Adept in managing recruitment workflows and compliance, supporting company-wide talent initiatives.
Committed to using extensive recruiting expertise to foster quality employee engagement and drive organizational growth.
Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.
Overview
17
17
years of professional experience
26
26
years of post-secondary education
Work History
OC3 FEMA Helpline Representative
Apex Systems, Inc.
11.2024 - 05.2025
- Participate in the development and attainment of team and operational goals. Perform special projects and assignments as needed.
- Provided disaster recovery assistance to survivors of Hurricane Helene/Milton and the California fires.
- Maintain quality expectations as outlined by management. Monitor and report workloads on a daily/weekly/monthly basis.
- Thoroughly understand Customer regulations and expectations.
- Respond to incoming inquiries, telephone and/or written, from providers.
- Coordinated support for survivors by advising them and verifying documents, which ensured timely and accurate aid distribution for housing, property, relocation, and emergencies.
Accounts Payable/Accounts Receivable
Cams Creations
01.2023 - 02.2025
- Maintain accurate financial records, cross-referencing invoices with purchases to resolve discrepancies.
- Implement daily financial reporting processes, enhancing accuracy and providing business insights.
- Optimize A/R and A/P processes, ensuring precise cash deposits and meticulous account coding.
- Collaborated with cross-functional teams to address financial discrepancies or issues related to accounts payable and receivable, strengthening internal partnerships and fostering a positive work environment.
- Established strong vendor partnerships by resolving invoice issues promptly through clear communication, improving the overall efficiency of procurement processes.
Corporate Recruiter
Adecco (Assigned Woodward Inc.)
Valencia
11.2023 - 02.2024
- Partnered with HR teams to align recruitment strategies, ensuring seamless integration of new hires of manufacturing (bargaining unit) roles and regulatory compliance.
- Optimized recruitment workflow, reducing time-to-hire and improving candidate experience through efficient resume review processes.
- Leveraged diverse sourcing channels, including professional networks and social media, to expand candidate pool and improve hire quality.
- Managed end-to-end recruitment process, ensuring regulatory compliance and maintaining accurate records.
- Increased applicant flow via ATS, job boards, referrals, and social networks.
- Screened applicant resumes, developed candidate pool, and conducted pre-screen interviews for Bargaining Unit roles.
- Managed end-to-end recruitment for Bargaining Unit roles, from resume screening to interview coordination, ensuring accurate record-keeping and compliance.
- Review resumes, cultivate referrals, and pre-screen candidates while moving interview process forward in a timely manner.
Talent Acquisition Specialist/Employee Relations
Frye Plumbing
Bakersfield
02.2023 - 08.2023
- Leverage a variety of sources for recruitment advertising, including job boards, social media, referrals, outbound, outreach, professional networking sites, etc., to proactively source candidates and build pipelines of highly qualified candidates for our Operations and Corporate divisions.
- Experienced in employee relations including reviewing, implementing, and providing guidance and recommendations regarding employee and management rights and obligations, discipline, appeal and/or grievance rights, office conduct, leave, absenteeism, reassignments, promotions, and labor relations.
- Responsible for conducting in-depth interviews and investigations, including gathering and evaluating information, preparing reports, determining facts, conferring with managers about issues to resolve problems and answer questions regarding HR processes specific to investigations and discipline, assisting with the preparation of disciplinary documentation.
- Develop and implement standardized processes for conducting investigations and tracking and documenting employee relations claims and cases. Maintain detailed and accurate accounts of investigations with timely memorialization of the notes and supporting documents into a centralized system.
- Partner in the analysis and revision of Team Member programs, policies, and practices to sustain a positive work environment. Coach, counsel, and educate Team Members at all levels on HR policies, processes, programs, and strategies.
- Ensured the plant met all regulatory requirements related to OSHA, DOT, and other governing agencies. Acted as liaison between manufacturing employees, site management, and the community.
- Implemented and followed innovative solutions to personnel/labor relation issues affecting the business unit in a proactive manner. Provided ongoing training in Harassment and Conflict Management to administrative staff and bargaining unit employees.
- Streamlined the recruitment process by partnering with hiring managers to swiftly enter requisitions and post positions on targeted sites, reducing time-to-hire significantly.
- Conducted regular follow-ups with the respective hiring managers and candidates to ensure timeliness and consistent communication throughout the recruitment process.
- Assisted with coordinating and attending recruiting and networking events, job fairs, etc. as needed.
Corporate Recruiter
Rangham Consultants Inc.
05.2022 - 02.2023
- Developed and presented strategic plans to Hiring Managers for endorsement and implementation, provided regular reports to the Hiring Manager on the implementation of the overall strategy as well as critical information that needs to be brought to the attention of the TAs.
- Responsible for identifying, communicating, researching, publishing, and implementing industry and global best practices, related to the organizational changes, as well as the initiatives driven by the leadership.
- Engaged with operating division stakeholders and Subject Matter Experts to draft and implement MA plans and Centralized Monitoring plans, including Concepts of Operations, and develop timelines for the implementation of these changes and ensure that the timelines are in alignment with project schedules and account for interdependencies with other large-scale projects, efforts, and initiatives.
- Expert technical documentation skills. Strong interpersonal and communication skills (both written and oral), ability to communicate with people in a wide variety of areas and at various levels from technical specialists to senior management.
- Create ad-hoc reports using SQL, Cisco CUIC, Verint, and Microsoft Excel/PowerPoint for Leadership to monitor Daily and Monthly performance.
- Accountable for all aspects of a client relationship, pre-and post-sales technical assistance, Accountable for building sales pipelines for the accounts. Accountable for delivering all activities per SLAs set for the client.
- Provide thought leadership to the client (e.g., best practice presentations, cost savings recommendations, diversity measures, reporting). Responsible for increasing headcount, revenue, and gross margins from existing clients.
- Forge relationships with key decision makers within target accounts with the end goal of securing new business and increasing overall client revenue.
- Enhanced work schedule by analyzing daily and weekly forecasts, and effectively managed staffing by approving or denying time off and shift changes.
Corporate Recruiter
CBRE, Inc.
01.2022 - 05.2022
- Experienced IT Industry in designing and developing data mining/analytics solutions, data-centric integration, and developing and maintaining Business analytics.
- Maintained effective working relationships with all levels of company management to ensure staffing coverage of human resource needs. Collaborated with Hiring Managers (with 'white gloves' treatment) to create candidate assessments and establish or enhance aspects of the candidate recruitment process.
- Identified Human Resources and Labor Relations impacts of capital projects, IT projects, operating initiatives, and organizational restructuring, partnered with the operating divisions on the appropriate response plans, interface with Human Resources and Labor Relations, and drive the initiatives to fruition, ensure that the proposed modified job functions, training, and personnel capabilities are responsive to the systems delivered under the Capital and IT programs.
- Partnered with Hiring Managers to write effective job descriptions for open roles. Collaborated to create a quality assessment and candidate experience through all aspects of the recruitment funnel.
- Stay up to date on the latest technology, specifically in software and QA engineering, data analytics, and Agile/Scrum methodologies.
- Proven track record in technical recruiting, recruiting for a variety of roles, including but not limited to: Software Engineers, Cybersecurity Analyst, UX/UI Designers, and/or Data Scientists.
- Consistently meet and exceed production and sales requirements using multiple sources including social media, search engines (Stack/Overflow/GitHub), Indeed, CareerBuilder, ZipRecruiter, job boards, networking, referrals, and the LinkedIn Recruiter System to source well-qualified candidates as well as proactively building a diverse candidate pool.
- Reduced time to fill for IT requisitions from an average of 200 days to under 90 days.
- Reduced requisition load from an average of 35 positions to 10-15 positions.
- Aggressively recruited well-qualified applicants from a variety of sources, including job boards, social media, and sourcing on CBRE's applicant tracking system resume database (Aventure).
Business Development Manager/Supply Chain Management
LA Mission Staffing, Inc.
Rancho Cucamonga
09.2021 - 02.2022
- Experienced data analyst experience performing data profiling, data mapping, data validation, data manipulation, data analysis, use cases, test cases, etc.
- Engaged with operating division stakeholders and Subject Matter Experts to draft and implement MA plans and Centralized Monitoring plans, including Concepts of Operations, and develop timelines for the implementation of these changes and ensure that the timelines are in alignment with project schedules and account for interdependencies with other large-scale projects, efforts, and initiatives.
- Provided new business development and negotiated fee agreements with companies.
- Consulted with the Compensation Job Analysis team to gather compensation data and finalized job descriptions to open requisitions.
- Experienced in employee relations including reviewing, implementing, and providing guidance and recommendations regarding employee and management rights and obligations, discipline, appeal and/or grievance rights, office conduct, leave, absenteeism, reassignments, promotions, and labor relations.
- Design, develop, and deliver complex reports and identify new efficient, standardized approaches to current reports related to Talent Acquisition (TA) and underlying recruiting channels.
- Experienced managing and prioritizing a high requisition load (50-60 requisitions) in a fast-paced, high-volume environment.
- Solve complex challenges involving data modeling, scenario creation, and development of business rules to guide technology development.
- Partner with business & technical experts to identify analytics opportunities and define requirements.
- Create standard decision support metrics and reporting using a variety of tools like Tableau, and business objects.
- Performed searches for qualified candidates according to relevant job criteria, using computer databases, networking, internet recruiting resources, cold calls, and employee referrals. Interacted regularly with Senior Management to review/improve the process.
- Conducted initial screening and evaluation of applicants for competence, background, and skill set, as well as overall ability to fit and thrive within the organization.
- Developed actionable data quality initiatives from business problems using MS Excel, enhancing workforce effectiveness and human capital programs.
Data QA - Fraud Intake
Sharp Decisions, Inc.
01.2021 - 09.2021
- Processors Reviewed complex transactions, and documentation and ensured proper procedure was followed on prepaid transactions in the categories of either fraud or non-fraud.
- Processors will perform back-office functions related to research and resolution of fraudulent and non-fraudulent activity and service support.
- Review recorded calls and submitted claim forms.
- Correctly resolved incorrect dispute forms by refiling them, reducing processing errors by 20% and improving customer satisfaction ratings by 15%.
Victim Intake Specialist III
Social Service Staffing and Recruiting
08.2020 - 01.2021
- Followed and prepared scripts to encourage callers to complete legal document(s) for The Club Scout claim.
- Respond to the client's questions with empathy and compassion while keeping the call progressing.
- Identify caller's needs, clarify information, and research every issue.
- Provide solutions and/or alternatives.
- Achieved and surpassed personal and team qualitative and quantitative targets, enhancing overall efficiency and success.
Recruiter/Employment Program Specialist /Workforce Manager
EDD State of California
Lancaster
08.2008 - 09.2017
- Created talent attraction strategies for key job openings and career pipelines, including social media, recruitment campaign management, optimization, and reporting.
- Participated in team efforts implementing new programs for Youth, Welfare to Work, and Dislocated worker programs.
- Worked closely with the Probation Office at site, and various elementary, junior high and high schools throughout the Lancaster School district to assist with troubled youth. Supported Youths to set goals/objectives as well as monitored progress.
- Attended LA County meetings, and implemented various activities for Youth such as tutoring, job search, job preparedness, job readiness, and counseling to support Youth completing Department of Probation requirements.
- Developed and presented strategic plans to Hiring Managers for endorsement and implementation, provided regular reports to the Hiring Manager on the implementation of the overall strategy as well as critical information that needs to be brought to the attention of the TA's.
- Experienced in employee relations including reviewing, implementing, and providing guidance and recommendations regarding employee and management rights and obligations, discipline, appeal and/or grievance rights, office conduct, leave, absenteeism, reassignments, promotions, and labor relations.
- Engaged with operating division stakeholders and Subject Matter Experts to draft and implement MA plans and Centralized Monitoring plans, including Concepts of Operations, and developes into viable active candidates against defined criteria for multiple disciplines, including clear objectives, timelines, and tracking methods.
- Solve complex challenges involving data modeling, scenario creation, and development of business rules to guide technology development.
- Ability to document requirements, designs, and detailed technical specifications, training materials, operating instructions, and test plans to support the development of predictive analytics solutions.
- ATS (Applicant tracking system) experience with sourcing, tracking, and managing candidates. timelines for the implementation of these changes and ensure that the timelines are in alignment with project schedules and account for interdependencies with other large-scale projects, efforts, and initiatives.
- Experience in recruiting for cleared talent in the DoD/Aerospace market.
- Experience managing and prioritizing a high requisition load (50-60 requisitions per week) in a fast-paced, high-volume environment.
- Organize, coordinate, and host Hiring Events, both locally and statewide as needed and requested.
- Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within the schedule.
- Conduct in-depth candidate screens and assess candidates for their level of interest, specific motivators, qualifications, compensation needs, and the overall best fit within the organization. Recruiting (i.e., defining position, sourcing, screening, interviewing, and drafting offers/compensation analysis. Manages Dataflow to/from HRIS system. Expertise in advanced Boolean/X-Ray and Semantic searches, organic searches, Google Analytics.
- Evaluated job positions for proper classification, grade assignment, and alignment within organizational structure.
- Provided guidance on salary negotiation techniques, aiding hiring managers in securing top talent at competitive rates.
- Conducted regular audits of compensation data, maintaining accurate records for compliance reporting purposes.
- Streamlined compensation processes with the integration of HRIS systems, resulting in increased efficiency and accuracy.
- Developed comprehensive reports for executive leadership, highlighting key findings from compensation analyses and providing recommendations for strategic decision-making purposes.
- Maintained strong working knowledge of Department of Labor's Fair Labor Standards Act and other regulations.
- Provided targeted advice on employment regulations, compensation strategies, and internal systems using MS Office Suite, helping companies update antiquated or ineffective approaches.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
Education
PMP - Goggle Project Management Professional
Coursera
CA 11.2024 - 08.2025
SHRM - Society For Human Resource Management (SHRM)
LinkedIn And SHRM (Society For Human Resource Management)
12.2023 - 12.2023
Bachelor of Arts - Sociology
California State University, Northridge
Northridge, CA 09.1995 - 06.2020
IS- 1000: Public Assistance Program And Eligibilit - IS- 1000: Public Assistance Program And Eligibilit
Department of Homeland Security FEMA
06.2020 - 06.2020
Skills
- SharePoint, Onet online, Accounts payable and receivable auditing, Labor Market Information, MS Excel, Strategic Thinking, Training and mentoring, Outlook, Collaborative mindset, Scope Management, utilizing HRIS, ADP, Access, Microsoft Technical understand-ing, Budgeting, Word, Access Excel, PowerPoint, Customer service, Moving Beyond Customer, SQL, Tableau, HRMS systems, VendorManagement, Corporate Recruiter/Talent Acquisition, Full Cycle Recruiting, Labor, ATS (Applicant tracking system), Taleo, LotusNotes, Aventure, Exchange, Compensation Plan Development, Greenhouse, PeopleSoft, Caljobs, Salary data, Strategic Planning,Salary Analysis, Workday, Primavera P6, Microsoft Project, Project Scheduling, Resource Allocation, Time Management, EmployerServices, Internet Recruiting, Business Development, Compensation Request Reviews, Negotiation, Training, MS Office Suite,Labor Laws, Total Rewards, Performance Management, Leadership Development, Employee and Labor Relations, OrganizationalDevelopment, Job Identifying, Diversity and Inclusion Initiatives, Marketing
Timeline
PMP - Goggle Project Management Professional
Coursera
11.2024 - 08.2025
OC3 FEMA Helpline Representative
Apex Systems, Inc.
11.2024 - 05.2025
SHRM - Society For Human Resource Management (SHRM)
LinkedIn And SHRM (Society For Human Resource Management)
12.2023 - 12.2023
Corporate Recruiter
Adecco (Assigned Woodward Inc.)
11.2023 - 02.2024
Talent Acquisition Specialist/Employee Relations
Frye Plumbing
02.2023 - 08.2023
Accounts Payable/Accounts Receivable
Cams Creations
01.2023 - 02.2025
Corporate Recruiter
Rangham Consultants Inc.
05.2022 - 02.2023
Corporate Recruiter
CBRE, Inc.
01.2022 - 05.2022
Business Development Manager/Supply Chain Management
LA Mission Staffing, Inc.
09.2021 - 02.2022
Data QA - Fraud Intake
Sharp Decisions, Inc.
01.2021 - 09.2021
Victim Intake Specialist III
Social Service Staffing and Recruiting
08.2020 - 01.2021
IS- 1000: Public Assistance Program And Eligibilit - IS- 1000: Public Assistance Program And Eligibilit
Department of Homeland Security FEMA
06.2020 - 06.2020
Recruiter/Employment Program Specialist /Workforce Manager
EDD State of California
08.2008 - 09.2017
Bachelor of Arts - Sociology
California State University, Northridge
09.1995 - 06.2020
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