Bernice Patolo

• Company Overview: This is a federal job.
• Receive telephone or face-to-face work requests from customers of an emergency or routine nature.
• Queries the patient regarding current health checks (recent travel, Ebola exposure, etc.).
• Ascertains the nature of the patient's visit, obtaining identifying information and chief complaint as a new patient.
• Verifies the patient's eligibility for treatment (DEERS check, hospital card, etc.) oftentimes complicated in cases where patients are incoherent or incapacitated.
• Determines the accuracy of the patient's demographics information, to include other health insurance (OHI), updating as necessary.
• Obtains, reviews, extracts, or initiates information, such as patient's primary care provider, medical record number, visit identification number, patient category, social security number and sponsor social security number, from patient medical records utilizing the encounter prior to triage and treatments.
• Performs a variety of other support and clerical duties utilizing the various Microsoft Office programs, proficient in photocopying, fax machine, and several Intranet software.
• Analyze to determine the degrees of priority and urgency necessary for accomplishment of tasks conducive to the success of departmental mission.
• Maintain and ensure accuracy of data for use of telecommunications and data infrastructure in the ED, and the supporting Active Army, Navy, Air Force, Marine and Coast Guard assets in the state of Hawaii, Guam, American Samoa, and the Trust Territories.
• Coordinate with military and civilian agencies in response to mutual aid requests in accordance with locally established protocols and refers non-emergency callers to proper agencies.
• Maintain accurate status of all emergency response equipment such as firefighting units hazardous materials, technical rescue and ambulances to assure prompt and accurate response.
• Maintain an automated activity log of all significant daily events, vehicle movements, emergencies, or notifications received through the communication center.
• Ensured compliance with local, state, and federal regulations related to emergency communications.
• Supported TAMC mission and vision to be the premier health and readiness platform of choice and deliver world-class care in a dynamic environment, ensuring readiness of the force and the health of our Ohana across the Pacific.
• Provide life-saving emergent and urgent care to multiple veterans, joint military personnel, beneficiaries, and dependents.
• Review and extract medical information from documents such as patient medical records, emergency run sheets, and other data sources.
• The daily operations require an electronic daily activity log of all activities according to locally established protocols to be maintained.
• Operate computer systems which include but are not limited to PACMERS, 800 MHZ Radio System, and Electronic Patient Care Reporting.
• Operate and maintain telephones and radios, automated data processing equipment and other devices installed in the dispatch station.
• Maintain emergency auxiliary equipment and walkie-talkie radios and arrange for repairs.
• Connect emergency crews with appropriate online medical control resources using the appropriate communication medium (Mobile Radio Systems telephone, Satellite phone, Pager, email etc.) and relay information as required.
• In the event of an emergency, required to deal effectively with emotional or frightened individuals and must maintain calm, ensuring a coordinated and effective response to the situation.
• Required to calmly answer calls from potentially abusive and demanding members of the public.
• Communicate with EMS, HPD, Helicopters, and other hospital facilities through MHZ Radio and/or telephone landline.
• Activate codes such as STROKE, STEMI, OB, Adult and Pediatric Traumas.
• Coordinates patient transfers with City & County and American Medical Response to other hospital facilities.
• Has the ability to walk and stand for an extended period of time.
• Tracked progress to identify possible delays and provide real-time updates on patients.
• Ability to work independently, well-organized, self-motivated and assertive.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
• Able to work well in a team environment.
• This is a federal job
• Salary: $30.82 USD Per Hour
• Hours per week: 40
• Series: 2151 Dispatching
• Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
• Grade: 7
• Supervisor: Mrs. Jacquelyn Gray (808-433-3785)
• Okay to contact this Supervisor: Yes

Company Overview: This is a federal job

• Perform a variety of receptionist, clerical and record keeping duties associated with patient care and treatment in one or several clinics, responsible for a variety of medical services.
• Receives calls, greets visitors and directs to supervisor or other staff members only those contacts needing their attention or action.
• Ascertains the nature of call or visit, obtains identifying information and determines the nature and urgency of the patients' eligibility for treatment (DEERS check, hospital card, etc.).
• Specialized experience includes experience with medical terminology and medical records; releasing private medical information in accordance with governing regulations (i.e. HIPAA, privacy act information).
• Research and extract pertinent information from hospital inpatient and outpatient records in order to compose correspondence in response to difficult sensitive requests.
• Schedules and coordinates appointments for patients with various clinics, ensures all treatment requested by the physician has been scheduled and reschedules appointments when necessary.
• Explains necessary test preparations to patients.
• Obtains and reviews medical records of patients prior to scheduled appointments.
• Coordinates scheduling to avoid conflicts.
• Files results of laboratory results in medical records.
• Performed clerical duties and computer database and a variety of receptionist, clerical and record keeping duties associated with patient care and treatment in one or several clinics responsible for a variety of medical services.
• Routes new orders or consults in a timely manner to the appropriate staff member for completion.
• Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
• Obtains or initiates medical records of patients.
• Verify requesters' eligibility to receive privileged medical information and ensure strict compliance with regulation and policies concerning release of confidential information.
• Files test results in records.
• Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
• Records physician orders to charts, identifying chemical compounds, symbols and abbreviations.
• Assures completion of filing of forms in records prior to forwarding to medical records.
• Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
• Apply clinical guidelines concerning release of patient information to appropriate staff member.
• Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
• Process my timecard and forward to supervisor.
• Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
• Use word processing software and printing equipment to create, copy, edit and print a variety of standardized documents.
• Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
• Performs other duties as assigned.
• Performed medical records management, including filing, organizing and scanning documents.
• Has the ability to walk and stand for an extended period of time.
• Ability to work independently, well-organized, self-motivated and assertive.
• Able to work well in a team environment.
• This is a federal job
• Salary: $14.68 USD Per Hour
• Hours per week: 40
• Series: 0679 Medical Support Assistance
• Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
• Grade: 5

• Company Overview: This is a federal job
• Performs a variety of receptionist, clerical and record keeping duties associated with patient care and treatment in one or several clinics responsible for a variety of medical services.
• Receives calls, greets visitors and directs to supervisor or other staff members only those contacts needing attention or action.
• Ascertains the nature of call or visit, obtains identifying information and determines the nature and urgency of the patient's request.
• Compose military & non-military correspondence regarding patients.
• Verifies patients' eligibility for treatment (DEERS check, hospital card, etc.).
• Specialized experience includes experience with medical terminology and medical records; releasing private medical information in accordance with governing regulations (i.e. HIPAA, privacy act information).
• Research and extract pertinent information from hospital inpatient and outpatient records in order to compose correspondence in response to difficult sensitive requests.
• Schedules and coordinates appointments for patients with various clinics, ensures all treatment requested by the physician has been scheduled and reschedules appointments when necessary.
• Explains necessary test preparations to patients.
• Obtains and reviews medical records of patients prior to scheduled appointments.
• Coordinates scheduling to avoid conflicts.
• Files results of laboratory in medical records.
• Performed clerical duties and computer database and a variety of receptionist, clerical and record keeping duties associated with patient care and treatment in one several clinics responsible of medical services.
• Routes new orders or consults in a timely manner to the appropriate staff member for completion.
• Obtains or initiates medical records of patients.
• Verify requester's eligibility to receive privileged medical information and ensure strict compliance with regulations and policies concerning release of confidential information.
• Files test results in records.
• Records physician orders to charts, identifying chemical compounds, symbols and abbreviations.
• Assures completion of filing of forms in records prior to forwarding to medical records.
• Apply clinical guidelines concerning release of patient information to appropriate staff member.
• Process my timecard and forward to my supervisor.
• Update my mandatory training classes either online or registered for class, submit certificate to my supervisor and place certificate in my work folder.
• Use word processing software and printing equipment to create, copy, edit and print a variety of standardized documents.
• Performs other duties as assigned.
• Has the ability to walk and stand for an extended period of time.
• Ability to work independently, well-organized, self-motivated and assertive.
• Able to work in a team environment.
• This is a federal job
• Salary: $13.53 USD Per Hour
• Hours per week: 40
• Series: 0679 Medical Support Assistance
• Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
• Grade: 4
• Supervisor: Arlyn Nakagawa (808-433-6596)
• Okay to contact this Supervisor: Yes

• Company Overview: This is a federal job
• Performs nursing care and other personal services to patients.
• Utilize various computer systems Microsoft Outlook.
• Proficient in Microsoft Outlook.
• Takes and records blood pressure, pulse, respiration, temperature, height and weight; measures and records intake and output; and gives routine care to pre and postoperative/postpartum patients.
• Promote good customer relations by greeting and assisting patients & monitoring patient flow.
• Answer patient questions and/or concerns.
• Follow up with patients regarding questions and requests for information or assistance.
• Provide assistance to patients and families.
• Knowledge of clinical & administrative support.
• Assisted with diagnostic procedures, ensuring patient comfort and compliance with medical protocols.
• Utilize various computer systems to update patient data and information, print out transmittal sheets daily, schedule of LEEP procedures, speculum cleaning and room assignments.
• Implemented stress-reduction techniques, enhancing patient well-being and recovery experiences.
• Check in patient, schedule appointments, operate office equipment, fax machine, copier, computer and automated telephone.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• Ability to work independently, well-organized, self-motivated and assertive.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Able to work well in a team environment.
• Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
• This is a federal job
• Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
• Salary: $12.53 USD Per Hour
• Hours per week: 40
• Series: 0621 Nursing Assistant
• Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
• Grade: 4