Bernice Reed
East Palestine,Ohio
Summary
Motivated and talented Operations Research Analyst skilled at applying software, business and mathematical abilities to assess data and trends. Strong written communication skills useful in summarizing and presenting findings to decision-makers and developing strategic recommendations. Collaborative with excellent interpersonal and communication skills across diverse groups.
Overview
11
11
years of professional experience
Work History
Deposit/Loan Operations Analyst II
FIS Global
09.2014 - Current
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Identified and analyzed project risks and developed mitigation strategies.
- Assessed operational performance to identify areas for improvement.
- Devised modeling and measuring techniques using statistical and engineering methods.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Analyzed trend data to forecast operational needs and plan next course of action.
- Scanned system for frequent technical issues, employing troubleshooting techniques for resolution.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Supported supervisor and associated team members to maintain system functionality.
- Created custom reports and visualizations to support decision-making processes.
- Determined and developed algorithms to improve and optimize operational processes.
- Developed written documents and reports related to programs and operations.
- Developed and updated tracking spreadsheets
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Performed validation and testing of models to promote adequacy and reformulate models as necessary.
- Created and managed operational databases to store and track data and maintain accurate information.
Banking Assistant
Lender Processing Services - Default Title
06.2013 - 01.2014
- Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
- Completed e-learning plan and bank secrecy act training and maintained up-to-date banking knowledge.
- Entered loan data into computerized banking system for renewals and modifications and submitted requests to portfolio managers before maturity.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
Lead Escrow Officer
Lender Processing Services - Default Title
11.2011 - 06.2013
- Evaluated loan requests and documents to verify accuracy and completeness.
- Communicated requirements and title exception information to clients.
- Assessed loan portfolios for compliance with underwriting policies.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Developed and maintained relationships with customers, lenders and other third parties.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Checked signatures and legal descriptions for accuracy and integrity.
- Monitored pipelines to track and log status of loans.
Education
Bachelor of Science - Business Administration
Pittsburgh Technical College
Oakdale, PA06.2023
Associate of Applied Science - Medical Administrative Assistant
Community College of Beaver County
Monaca, PA06.2009
Associate of Applied Science - Administrative Assistant
Community College of Beaver County
Monaca, PA06.2008
Skills
- Data Modeling
- Process Updates
- Forecasting Skills
- Data Analysis
- Workflow Improvements
- Critical Thinking
- Incident Escalation
- Data Extracting
- Operational Efficiency
- Operations and Procedural Knowledge
- Analyzing Patterns
- Operations Analysis
Timeline
Deposit/Loan Operations Analyst II
FIS Global
09.2014 - Current
Banking Assistant
Lender Processing Services - Default Title
06.2013 - 01.2014
Lead Escrow Officer
Lender Processing Services - Default Title
11.2011 - 06.2013
Bachelor of Science - Business Administration
Pittsburgh Technical College
Associate of Applied Science - Medical Administrative Assistant
Community College of Beaver County
Associate of Applied Science - Administrative Assistant
Community College of Beaver County
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