Bernice Rodriguez
El Paso,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Home Care Provider
St Lukes Home Health
01.2018 - 07.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Customer Service Representative
Xerox
03.2014 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
Cashier
Arbys Resturant
03.2015 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Socorro High School
El Paso, TX05.2008
Skills
- Clinical Quality Program Standards
- Professional Relationships
- Care Plan Assessment
- Healthcare Education
- Closing Sales
- Billing Adjustments and Refunds
- Customer Account Management
- Transactions Reconciliation
- High-Volume Environments
- Customer Support
- Sales and Upselling
- 45 wpm
Languages
Spanish
Native or Bilingual
Timeline
Home Care Provider
St Lukes Home Health
01.2018 - 07.2023
Cashier
Arbys Resturant
03.2015 - 02.2016
Customer Service Representative
Xerox
03.2014 - 09.2018
High School Diploma -
Socorro High School