Bernice Smith
Decatur,GA
Summary
Proactive Leader and Problem Solver. Over 15 years experience in customer service and supervising positions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Lead Infant Teacher
Grayson Academy
03.2021 - 02.2023
- Promoted development of social, emotional, and communication skills in infants.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Bartender
Delta Sky Club/Sodexo Magic
01.2014 - 03.2020
- Created attractive bar displays by strategically arranging bottles and glasses.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Data Entry Clerk
Ga Dep. Of Driver Services
01.2009 - 01.2014
- Developed and maintained databases to store customer information.
- Completed data entry tasks with accuracy and efficiency.
- Checked for accuracy by verifying data and records.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Master Stylist
Styles of Essence
03.2007 - 08.2010
- Distributed business cards outside of salon to generate new business.
- Recorded notes for future reference about customer preferences and services delivered.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
Sales Associate
New York & Company
01.2006 - 04.2007
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Trained new employees on customer service, money handling and organizing strategies.
Sales Associate
CVS Pharmacy
03.2005 - 04.2006
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Trained new employees on customer service, money handling and organizing strategies.
Supervisor
The Hat Shack Inc
01.2004 - 06.2005
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
Photo Lab Tech (Supervisor)
Eckerd Drugs
01.2004 - 03.2005
- Adhered to procedures regarding proper storage and disposal of photographic chemicals and solutions.
- Provided high level of assistance to customers regarding special photo projects.
- Displayed originality while utilizing Software to help customers create unique photo products.
- Managed escalated customer orders to meet aggressive deadlines and special orders.
Receptionist
Hunter Eye Care Group
03.2003 - 06.2004
- Helped office staff prepare reports and presentations for internal or client-related use.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
Data Transcriber
Internal Revenue Services
01.2002 - 06.2002
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Verified data entered into database by reviewing, correcting and deleting data.
- Located and corrected data entry errors and reported to management.
Education
Diploma - undefined
Clarkston High School
Diploma - Cosmetology
Pro Way Hair School
Stone Mountain, GADiploma - Medical Assisting
Brown Mackie College
Atlanta, GaSkills
- Leadership Skills
- Team Building
- Increased Sales and Growth
- Motivation, and Performance
- Selling Product, Performance
- Customer Service
- Time Management
- Child CPR
- Verbal and Written Communication
- Strong Work Ethic and Dependable
- Excellent Communication Skills
- Inventory Supplies
- Excel Proficiency
Accomplishments
- EMPLOYEE TRAINING Meeting daily/weekly/monthly sells goals and opening accounts with clothing company
- Assisted in training and supervising a sales force (up to 5 sales associates)
- Responsible for shipping and receiving product as well as making daily deposits
- Answered multi-line phone, did various insurance verifications, setting appointments, showed patients how to wear and take care of contact lenses, and pulling and filing charts
- License issuance, road tests, data entry using AVM system to also run and check the status of non-citizens and meeting daily quota of customers served
- Putting in alpha and numeric data from various 1040 tax forms into the ISRP (Integrated Submission Remittance Processing) system.
Timeline
Lead Infant Teacher
Grayson Academy
03.2021 - 02.2023
Bartender
Delta Sky Club/Sodexo Magic
01.2014 - 03.2020
Data Entry Clerk
Ga Dep. Of Driver Services
01.2009 - 01.2014
Master Stylist
Styles of Essence
03.2007 - 08.2010
Sales Associate
New York & Company
01.2006 - 04.2007
Sales Associate
CVS Pharmacy
03.2005 - 04.2006
Supervisor
The Hat Shack Inc
01.2004 - 06.2005
Photo Lab Tech (Supervisor)
Eckerd Drugs
01.2004 - 03.2005
Receptionist
Hunter Eye Care Group
03.2003 - 06.2004
Data Transcriber
Internal Revenue Services
01.2002 - 06.2002
Diploma - undefined
Clarkston High School
Diploma - Cosmetology
Pro Way Hair School
Diploma - Medical Assisting
Brown Mackie College
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