Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Bernice Soto

Española,NM

Summary

Adept at enhancing operational efficiency and customer satisfaction, I leveraged my expertise in cash handling and team leadership at Santa Claran Hotel & Casino. My proactive approach in training and supervising staff, coupled with a keen eye for AML compliance and fraud detection, significantly improved service delivery and compliance standards.

Overview

25
years of professional experience

Work History

Santa Claran Hotel & Casino

Casino Cage Supervisor
11.2016 - Current

Job overview

  • Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
  • Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
  • Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.

Santa Claran Hotel & Casino

Main Banker
11.2016 - Current

Job overview

  • Enhanced customer satisfaction through timely resolution of issues and effective communication with team members.
  • Conducted thorough investigations into any discrepancies or irregularities, taking appropriate action when necessary to maintain integrity within the Main Bank operations.
  • Oversaw the distribution of funds to various casino departments, ensuring smooth operations across all gaming areas.
  • Provided exceptional service to both internal and external customers while maintaining professional conduct even under high-pressure situations.
  • Organized currency inventory effectively, making certain that adequate amounts were available at all times for casino operations needs.
  • Managed large sums of money efficiently, reducing the risk of loss or discrepancies in accounting records.
  • Reduced potential for errors in transaction processing by double-checking calculations and records before submitting them for final approval.
  • Ensured compliance with federal regulations and internal policies by staying up-to-date on industry changes and adjusting procedures accordingly.
  • Safeguarded company assets by adhering to strict security protocols and maintaining constant vigilance during transactions.
  • Maintained a balanced main bank by conducting daily audits and reconciliations.
  • Improved cash management efficiency by implementing streamlined procedures and accurate recordkeeping.
  • Assisted in training new Main Bankers, sharing knowledge of best practices and fostering a supportive learning environment.
  • Developed strong working relationships with colleagues in various departments, facilitating efficient interdepartmental collaboration.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Investigated and promptly resolved issues with patron accounts.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Trained new hires on customer service policies and procedures.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.

Addous Home Healthcare

Home Health Aide
05.2010 - 10.2016

Job overview

  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Followed nutritional plans to prepare optimal meals.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Provided transportation and appointments management.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Provided direct personal care and administrative services to clients.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Administered medications in accordance with doctor's instructions.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Scheduled and coordinated medical appointments.
  • Developed and implemented care plans for clients.

Fairview Deli

Waitress Supervisor
06.1999 - 11.2001

Job overview

  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

N.N.M.C
El Rito, NM

Cosmetology from Cosmetology
05.1987

University Overview

Espanola Valley Hogh School
Espanola New Mexico

High School Diploma from Basic Studies
05.1985

University Overview

Skills

    Overseer of Player Services Representatives Assuring great guest service Assuring the balancing of the cashiers windows, throughly looking over paperwork and transfers

  • Multitasking proficiency
  • Security procedures
  • Staff training and development
  • Cash handling expertise
  • AML compliance
  • Guest relations
  • Policy enforcement
  • Cash drawer balancing
  • Currency exchange
  • Promotions coordination
  • Title 31 compliance
  • Banking operations
  • Player tracking systems
  • Vault management
  • Transaction accuracy
  • Cashier supervision
  • Check cashing authorization
  • Cash counting machines
  • Gaming regulations
  • Record keeping
  • Regulatory compliance
  • Fraud detection techniques
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Workplace safety
  • Excellent communication
  • Team leadership
  • Team motivation
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Cash handling
  • Relationship building
  • Employee supervision
  • Computer literacy
  • Professionalism
  • Customer complaint resolution
  • Staff training
  • Time management abilities
  • Adaptability
  • Currency exchanges
  • Workflow coordination
  • Employee performance evaluation

Languages

Spanish
Native or Bilingual

Timeline

Casino Cage Supervisor
Santa Claran Hotel & Casino
11.2016 - Current
Main Banker
Santa Claran Hotel & Casino
11.2016 - Current
Home Health Aide
Addous Home Healthcare
05.2010 - 10.2016
Waitress Supervisor
Fairview Deli
06.1999 - 11.2001
N.N.M.C
Cosmetology from Cosmetology
Espanola Valley Hogh School
High School Diploma from Basic Studies

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Bernice Soto