Bernice Steed
Colorado City,AZ
Summary
Highly skilled and enthusiastic professional with more than 3 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Hardworking and passionate job seeker with strong organizational skills eager to secure the Flight attendant position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Physical Therapy Aide/Receptionist Manager
Fit Physical Therapy
10.2020 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Cashier/ Wearhouse Worker
Ross Dress For Less
05.2014 - 05.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Assisted in receiving, stocking and distribution of merchandise.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Hostesss
George's Corner And Restraint
05.2015 - 03.2018
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Wearhouse
Orgill.inc
03.2017 - 10.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Cashier
Tj Maxx Dept Store
08.2012 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Hostess/Server Shift Leader
Grandma Sharon's Restraint
10.2014 - 02.2017
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
Education
Associate of Science - Psychology Teacher Education
Dixie State University
Saint George, UT05.2014
Skills
- Software Applications
- Treatment Adjustments
- Practice Support
- Human Resource Management
- Educate Patients
- Physical Care
- Customer Care
- Workflow Processes
- HIPAA Guidelines
- Patient Information
- Manual Therapy Techniques
- Patient Greeting
- Prepare Rooms
Timeline
Physical Therapy Aide/Receptionist Manager
Fit Physical Therapy
10.2020 - Current
Wearhouse
Orgill.inc
03.2017 - 10.2017
Hostesss
George's Corner And Restraint
05.2015 - 03.2018
Hostess/Server Shift Leader
Grandma Sharon's Restraint
10.2014 - 02.2017
Cashier/ Wearhouse Worker
Ross Dress For Less
05.2014 - 05.2018
Cashier
Tj Maxx Dept Store
08.2012 - 08.2017
Associate of Science - Psychology Teacher Education
Dixie State University
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