Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernice Tekonang

Lanham,MD

Summary

Dynamic Patient Services Representative dedicated to providing superior support for patients through active communication and responsive engagement with healthcare services. Excels at identifying clients needs and concerns to improve engagement strategies and overall service. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.



Overview

7
7
years of professional experience

Work History

Care Navigation Manager

Georgetown University
06.2020 - Current
  • Developed and executed communication strategies to keep the university community informed about COVID-19 updates, preventive measures, and vaccination campaigns.
  • Maintained detailed documentation of patient interactions, treatment plans, and progress notes for accurate recordkeeping through salesforce.
  • Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Promoted a positive work environment among peers by remaining approachable, supportive, and flexible when collaborating on shared tasks.
  • Coordinated contact tracing efforts and worked closely with local health authorities to mitigate the spread of the virus within the university community.
  • Facilitate daily meetings to discuss difficult cases with care navigators and provide ongoing support and solutions.

Community Support Professional

Absolute Resource Healthcare
08.2018 - 05.2020
  • Implemented support plans for individuals, resulting in improved quality of life and increased independence.
  • Coordinated with healthcare professionals to ensure the delivery of holistic care for clients.
  • Assisted clients in achieving personal goals, promoting self-sufficiency and community integration.
  • Developed strong relationships with clients and their families, fostering trust and open communication.
  • Monitored progress and adjusted support strategies as needed, ensuring continuous improvement in service delivery.
  • Supported individuals in crisis situations by providing appropriate intervention strategies and connecting them with relevant resources.
  • Managed caseloads efficiently through effective time management techniques while maintaining high-quality individualized care standards.

Direct Support Professional

Frontline Community Services
11.2016 - 07.2018
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.

Education

Bachelor of Science - Special Education

University of Buea
Cameroon
07.2012

Skills

  • Strategic Planning
  • Contract Management
  • Staff Development
  • Operations Management
  • Policy Implementation
  • Complex Problem-Solving
  • Team Leadership
  • Salesforce Management
  • Verbal and Written Communication
  • Organizational Skills
  • Process Improvement
  • Customer Relationship Management

Timeline

Care Navigation Manager

Georgetown University
06.2020 - Current

Community Support Professional

Absolute Resource Healthcare
08.2018 - 05.2020

Direct Support Professional

Frontline Community Services
11.2016 - 07.2018

Bachelor of Science - Special Education

University of Buea

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Bernice Tekonang