Bernice Utsalo

A tech support assistant position with a focus on customer satisfaction and troubleshooting for Apple, Microsoft, and T-Mobile. Summary: Highly skilled tech support assistant with 3+ years of experience working with industry-leading companies such as Apple, Microsoft, and T-Mobile. Expertise in troubleshooting software and hardware issues for customers, providing excellent customer service, and resolving issues in a timely and efficient manner. Detail-oriented Support Assistant with 3+ years of experience executing wide range of administrative duties with efficiency and accuracy. Collaborative team member working with employees across all organizational levels both confidently and respectfully for optimal productivity. Timely problem solver with talents in report preparation, documentation editing and supply ordering.