Bernice Vazquez Watson

• Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
• Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
• Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
• Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
• Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
• Provided assistance with post-operative care plans according to physician's orders.
• Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
• Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
• Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
• Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
• Booked surgeries according to physician volume and maintained prompt turnaround times.
• Gathered current medical information and reviewed histories to gather details for surgeons.
• Collaborated and established strong working relationships with physicians, supervisors and colleagues.
• Checked patient insurance and collected pre-authorizations from providers.
• Scheduled follow-up appointments as designated by physician.
• Communicated with patients with compassion while keeping medical information private.
• Compiled and coded patient information or data in appropriate computer system.

I Perform general office duties that require a proficiency in communication and organizational skills.

• Provide great customer service - a must
• Self-motivated, enthusiastic and detail-oriented individual that can work well with deadlines.
• Demonstrate ability to organize and prioritize work.
• Computer skills and software aptitude. (ECW clinicals)
• Communicate effectively with insurance providers, referral sources, and providers on any issues or follow ups.
• Knowledge of insurance requirements and basic medical terminology.
• Works closely with insurance companies to gain proper authorization for any specialty drugs that require prior authorization.
• Process of referrals to ensure timely transmission and start of services.
• Process incoming and outgoing medical record requests.
• Perform other related duties as indicated by clinic needs or when requested by manager.
• As a trainer, I was responsible in training new hires to ensure their success.
• Ability to communicate effectively with individuals at all levels, both oral and written.
• I traveled to all locations as needed for coverage or tp provide additional training

• answer telephone, screen and direct calls
• take and relay messages
• provide information to callers
• greet persons entering organization
• direct persons to correct destination
• deal with queries from the public and customers
• ensures knowledge of staff movements in and out of organization
• general administrative and clerical support
• prepare letters and documents
• receive and sort mail and deliveries
• schedule appointments
• tidy and maintain the reception area and waiting area
• take instructions from the Office Manager
• Responsible for the management of clinic for MD.
• Able to prepare charts, intake of patients, follow up
• Travel as required
• Medical Assistant duties as assigned to include attending meetings to inform clinic front/back of new updates, preparing patients' charts, administering vaccinations/injections, performing triage/intake duties, authorizing refills as authorized and indicated by providers, preparing patient rooms, cleaning instruments and rooms, performing quality controls and equipment checks.

• Duties include assisting five vascular surgeons in transcribing the health/physical and history/assessment of patients, traveling to different satellite offices with the physicians, preparing patients for small in-office procedures, handling all the medical office needs of physicians, handling nurse calls, ensuring patients' medical needs are taken care of, preparing daily charts for patients, keeping physicians and patients updated on daily needs, preparing patient rooms, educating patients on their health and patient portals.

• Duties include running back clinic for four physicals at four different locations, triaging and prepping patients for the physician, setting up procedure rooms, scheduling surgeries/exams/clearances/radiological studies, obtaining surgical assistants for the physicians, interviewing possible new hires, being the lead trainer for all locations, being on call after hours if needed, handling complaints, greeting patients, checking in, answering calls, scheduling/confirming patient appointments, collecting patient demographics, insurance, and other relevant information, ensuring professionalism while maintaining excellent patient care, documenting all patient calls/requests/updates, faxing, preparing patients' charts, handling nurse calls, performing triage/intake duties, authorizing refills as authorized and indicated by providers, preparing patient rooms, assisting the provider in in-office procedures, staple/suture removal, cleaning instruments and rooms, performing quality controls and equipment checks, ordering back office supplies, maintaining provider's schedules.

• Organized patient charts for surgical procedures and ensured accuracy of all documents.
• Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
• Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
• Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
• Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
• Provided assistance with post-operative care plans according to physician's orders.
• Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
• Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
• Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
• Booked surgeries according to physician volume and maintained prompt turnaround times.
• Gathered current medical information and reviewed histories to gather details for surgeons.
• Checked patient insurance and collected pre-authorizations from providers.
• Coordinated work processes and routed paperwork to appropriate physicians and staff members.
• Managed patient check-in and check-out procedures and processed payments.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Scheduled and confirmed patient appointments and consultations.
• Ordered and maintained supply inventory for medical office.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Answered telephones and directed calls to appropriate medical or adminstrative staff.
• Interviewed patients to complete case histories and intake forms.
• Routed laboratory or diagnostic results to appropriate staff.
• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Transcribed recorded practitioners' diagnoses and recommendations into medical records.
• Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
• Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
• Prepared specimens for laboratory testing and performed routine laboratory tests.
• Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
• Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
• Collected urine samples from patients for drug screens or pregnancy tests when necessary.
• Maintained cleanliness in examination rooms by stocking supplies and disposing of used
• Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
• Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
• Measured vital signs and took medical histories to prepare patients for examination.