BERNICE WARD
Remote call center work
Conway,SC
Summary
Energetic and dedicated customer service Representative with experience in Customer service industry. Solid team player with outgoing, positive attitude. Motivated to maintain customer satisfaction. a team player always willing to learn new things.
Overview
12
12
years of professional experience
Work History
Home Health Care Provider
Self-employed
06.2016 - 03.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Store Clerk
Dollar General Store
02.2014 - 03.2016
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed inventory control, such as counting and stocking merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Consistently lifted materials weighing as much as 20 pounds.
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
Customer Service Representative
K-Mart Department Store
01.2010 - 02.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Assisted in Cashier by helping to reduce customer wait time.
- Managed over 50 calls per day
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
No Degree - MEDICAL BILLING AND BILLING
Remington College
Cleveland, OH12.2006
GED -
STATE DEPARTMENT OF EDUCATION
Cleveland, OH01.1987
Skills
- Active Listening
- Microsoft Word
- Stocking and Replenishing
- Store Maintenance
- Prompt
- Honest
- Making customers main concern
Timeline
Home Health Care Provider
Self-employed
06.2016 - 03.2022
Store Clerk
Dollar General Store
02.2014 - 03.2016
Customer Service Representative
K-Mart Department Store
01.2010 - 02.2014
No Degree - MEDICAL BILLING AND BILLING
Remington College
GED -
STATE DEPARTMENT OF EDUCATION
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