Bernice Willis
Dallas,GA
Summary
Dedicated and skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy, and professionalism. Resourceful individual consistently meeting and exceeding productivity goals. Proven capacity to troubleshoot issues for customer satisfaction. High level of professionalism, patience, and efficiency minimizing customer dissatisfaction and increasing loyalty. Experienced Call Center Representative in high call volume environments, well-versed in providing excellent customer support. Superior computer skills and telephone etiquette contributing to delivering exceptional service.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Elevece Health
12.2022 - Current
- Gathered client input to identify improvement opportunities.
- Adapted established guidelines to meet unconventional needs of customers.
- Supplied precise and relevant responses to customer questions.
- Adhered to call protocols efficiently to ensure timely execution.
- Resolved service-related questions efficiently and with precision.
- Fostered productive relationships across call center departments through clear communication.
- Increased customer retention through follow-up calls addressing reported product concerns.
Neuro Rehabilitation Tech
Wellstar
04.2018 - 10.2022
- Facilitated therapeutic procedures with patient preparation and transport services.
- Coordinated supplies and equipment to ensure treatment rooms are ready for therapy sessions.
- Monitored and addressed equipment problems as needed.
- Carried out routine tasks related to non-clinical patient support.
- Managed stock inventory and ensured supplies levels were sufficient.
- Updated electronic records with new patient information and progress notes.
- Scheduled appointments for patients seamlessly.
- Scheduled treatments and coordinated therapists' availability.
- Managed calendar system for patient visits.
- Accurately gathered necessary patient data including addresses, contact details, insurance particulars, and medical backgrounds.
- Verified and updated patient information consistently at all appointments.
- Supported patients in accurately filling out necessary forms and agreements.
- Handled patient queries, investigated concerns, and escalated issues when necessary.
- Validated satisfactory resolution by engaging with patients post-inquiry.
- Executed administrative and clerical tasks, such as filing documents.
Customer Service Representative
Sunoco
01.2012 - 01.2016
- Provided friendly customer assistance.
- Facilitated cash and electronic payment transactions for gas station customers.
- Organized and replenished inventory for optimal shelf arrangement.
- Handled payments and provided change efficiently.
- Ensured sanitary conditions within the shop and restroom areas.
Customer Service Representative
Alorica
01.2010 - 01.2012
- Assisting customers with making outstanding payments for clients
- Handles various incoming and outgoing collections-focused phone calls
- Utilizes computer system to verify and document customer requests
- Connects with existing and potential customers and aims to resolve inquiries related to receivables management
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
Education
Behavioral Mental Health -
Florida Board
Palatka, Fl01.2012
Healthcare Management -
Kiser University
Jacksonville, FL01.2012
High School Diploma - General Studies
Palatka High School
Palatka, Fl01.1998
Skills
- High customer service standards
- Strong problem solving ability
- Telecommunications knowledge
- Dedicated to process improvement
- Proficient with Microsoft Office Suite
- Proficient in customer account software
- Troubleshooting skills
- Devoted to data integrity
- Strong organizational skills
- Excellent communication skills
- Excellent interpersonal skills
- Excellent teamwork skills
- Knowledge of medical terms and practices
Meticulous attention to detail
Key Qualifications
- High customer service standards
- Strong problem solving ability
- Telecommunications knowledge
- Dedicated to process improvement
- Proficient with Microsoft Office Suite
- Proficient in customer account software
- Troubleshooting skills
- Devoted to data integrity
- Strong organizational skills
- Excellent communication, interpersonal, and teamwork skills
- Knowledge of medical terms and practices
- Meticulous attention to detail
Training
Leadership Training, 01/01/12
Affiliations
Work with Disability Claims
Timeline
Customer Service Representative
Elevece Health
12.2022 - Current
Neuro Rehabilitation Tech
Wellstar
04.2018 - 10.2022
Customer Service Representative
Sunoco
01.2012 - 01.2016
Customer Service Representative
Alorica
01.2010 - 01.2012
Behavioral Mental Health -
Florida Board
Healthcare Management -
Kiser University
High School Diploma - General Studies
Palatka High School
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