Bernice Zavala
Weslaco
Summary
Dynamic nursing student with hands-on experience at The University of Texas Rio Grande Valley, excelling in patient education and care plan development. Proven leadership as a Team Leader at Chick-fil-A, enhancing team collaboration and conflict resolution. Committed to delivering exceptional patient care while fostering a positive environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
Chick-fil-A
Donna
08.2024 - Current
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Developed strategies for problem solving and conflict resolution among team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Established clear expectations for employees, providing guidance when needed.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Nursing Student
The University Of Texas Rio Grande Valley
Edinburg
08.2022 - 05.2023
- Educated patients on health maintenance and disease prevention strategies.
- Managed multiple tasks simultaneously while providing quality care.
- Developed a plan of care based on evaluation findings.
- Provided direct nursing care to patients, including wound care, medication administration, and other treatments.
- Communicated effectively with patients and their families to ensure understanding of treatment plans and instructions.
- Provided emotional support for patients undergoing stressful situations or treatments.
- Conducted basic physical exams such as measuring height, weight, BMI and recording results in patient charts.
- Monitored vital signs such as blood pressure, temperature, pulse rate, and respiration rate according to established protocols.
- Performed patient assessments and developed individualized care plans.
- Prepared medications for administration by reading physicians' orders accurately and following established procedures for administration of drugs safely.
- Measured and recorded blood pressure, temperature and respirations.
- Followed all hospital and nursing protocols for patient safety and confidentiality.
- Engaged in clinical rotations across various departments to gain diverse experience.
- Engaged in continuous learning through workshops and seminars.
- Utilized nursing simulation labs to practice and refine skills.
- Partnered with registered nurses to perform specified patient care activities.
Education
Allied Health Sciences
The University of Texas Rio Grande Valley
Edinburg, TX05-2025
Associate of Science - Biology
South Texas College
McAllen, TX05-2022
Skills
- Patient education
- Medication administration
- Clinical assessment
- Health data analysis
- Care plan development
- Team collaboration
- Coaching and mentoring
- Safety
- Relationship building
- Effective communication
- Conflict resolution
- Customer service
- Safety processes and procedures
- Complex Problem-solving
- Employee training
- Leadership
- Teamwork and collaboration
- Patient care
- Basic nursing care
- Task prioritization
- IV setup
- CPR certification
- Decision-making
- Team building
- Written communication
- Reliability
- Wound dressing
- Care coordination
- Ventilation support
- Diabetes management
- Patient advocacy
- Catheter care
- Vital signs monitoring
Certification
- Basic Life Support Provider by American Heart Association
Languages
Spanish
Native/ Bilingual
Timeline
Team Leader
Chick-fil-A
08.2024 - Current
Nursing Student
The University Of Texas Rio Grande Valley
08.2022 - 05.2023
Allied Health Sciences
The University of Texas Rio Grande Valley
Associate of Science - Biology
South Texas College
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