Bernice E Romero
Buckeye,AZ
Summary
Proactive Rural Carrier Associate, Cook/Cashier, and Special Needs Bus Aide with extensive experience in mail delivery, food preparation, and student transportation. Demonstrated success in improving operational efficiency, maintaining safety standards, and delivering exceptional customer service. Known for adaptability, attention to detail, and strong organizational skills. Motivated and enthusiastic RCA with proven success at modeling highest delivery standards to customers in any location, whether rural or urban. Tireless customer-focused professional with innate navigational sense to find obscure delivery addresses. Focuses on details and consistently delivers correct mail and packages to correct address on time. Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level rural carrier position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Rural Carrier Associate
United States Postal Service, USPS
10.2022 - Current
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
- Improved customer satisfaction by consistently delivering mail accurately and on time.
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
- Maintained records on customers with mail forwarding and change of address requests.
- Increased safety awareness with thorough vehicle inspections and regular maintenance checks.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Cook/cashier
Panda Express
08.2021 - 02.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced [Type] environment.
- Monitored food quality and presentation to maintain high standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Special Needs Bus Aide
Glendale Union High School District
02.2015 - 01.2022
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Liaised with bus driver to conduct emergency evacuation drills.
- Lifted and moved students to optimize comfort.
- Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
- Informed parents of student behavioral changes to formulate guidelines and solutions.
- Assisted special needs students with self-care to maintain proper hygiene while in transit.
- Operated lift and secured wheelchair to maximize student safety and stability.
- Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
- Executed emergency response by employing established protocols and medical guidelines.
- Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
- Informed substitute and newly assigned drivers of routes and directions to maintain timely schedule.
- Supported special needs students by adapting to their individual requirements, ensuring a comfortable and secure travel experience.
- Provided feedback to school administrators regarding potential improvements to the Special Needs Bus Aide program, contributing to its ongoing refinement and effectiveness.
- Implemented effective behavior management strategies when needed, maintaining order and discipline during transportation periods.
- Provided timely assistance to students boarding or exiting the bus, reducing potential risks for accidents or injuries.
- Improved student safety by closely monitoring and assisting special needs students during bus rides.
- Collaborated with special education teachers to align support strategies on the bus with classroom interventions, promoting overall student success.
- Developed strong relationships with special needs students, building trust and rapport that contributed to successful transport experiences.
- Maintained a clean and organized bus environment, promoting a positive atmosphere for students with diverse needs.
- Participated in ongoing professional development opportunities to stay current on best practices for supporting special needs students during transportation.
- Ensured compliance with district policies and regulations pertaining to the transportation of special needs students.
- Enhanced communication with parents and school staff by effectively relaying information regarding student behavior and progress on the bus.
- Conducted regular inspections of safety equipment on the bus, ensuring proper functioning in case of emergencies.
- Promoted inclusion and acceptance among peers by modeling respectful interactions with special needs students on the bus.
- Collaborated with bus drivers to implement efficient routes, minimizing travel time for special needs students.
- Facilitated conflict resolution among students when necessary, fostering a peaceful environment during transit.
- Maintained clean, tidy and obstruction-free bus interior.
- Accompanied driver throughout assigned routes on each school day.
- Calmed unruly students during bus rides and helped prevent repeated disruptions.
- Completed thorough bus inspections before and after each trip.
- Helped load and unload disabled and non-ambulatory passengers.
- Monitored behavior of children on bus and at loading areas and intervened to address conflicts and bullying.
- Discerned actual or potential relational problems and helped children solve disputes and learn to respect others.
- Taught and modeled safe bus riding practices to students.
Education
High School Diploma -
Lincoln Academy
Houston, TX05.2005
Skills
- Safe Driving
- Package handling
- Reliability and punctuality
- Efficient Delivery
- Vehicle loading
- Postal regulations
- Route Navigation
- Postal regulations knowledge
- Vehicle Maintenance
- Undeliverable mail handling
- Mail delivery
- Mail Sorting
- Mail Management
- Sorting and delivery
- Adaptable Routing
- Dependability
- Observation
- Hand-Eye Coordination
- Route Planning
- Prioritization
- Mail distribution
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Vehicle inspections
- Team building
- Task Prioritization
- Self Motivation
- Goal Setting
- Professionalism
- Written Communication
- Registered mail protocols
- Change-of-address orders
- Problem-solving aptitude
Timeline
Rural Carrier Associate
United States Postal Service, USPS
10.2022 - Current
Cook/cashier
Panda Express
08.2021 - 02.2023
Special Needs Bus Aide
Glendale Union High School District
02.2015 - 01.2022
High School Diploma -
Lincoln Academy
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