Bernice "Niecy" Zeno
Jarrell,TX
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
Work History
YouTube Content Creator
Trippn Stones Paranormal TV
Austin, TX
10.2021 - Current
- Created engaging video content on paranormal investigations for diverse audiences.
- Collaborated with team members to brainstorm and plan upcoming video projects.
- Edited and produced high-quality videos using various editing software tools.
- Engaged with viewers through comments and social media to build community connections.
- Researched paranormal topics to ensure accurate and compelling content delivery.
- Developed promotional strategies to enhance channel visibility and audience reach.
- Maintained equipment and set up filming locations for optimal production quality.
- Conducted live streams, interacting with fans in real-time during events and investigations.
- Filmed, edited, and uploaded videos for the YouTube channel.
- Created YouTube channel and developed a content strategy to increase viewership.
- Engaged with viewers through comments sections on YouTube and other platforms.
- Monitored analytics to track performance of videos and adjust strategies accordingly.
Front Desk Assistant
Red Lion Hotels
Killeen, Texas
07.2020 - 10.2021
- Greeted guests and provided friendly, professional service upon arrival.
- Managed phone inquiries and directed calls to appropriate departments efficiently.
- Scheduled appointments and coordinated meeting room availability for guests.
- Maintained cleanliness and organization at the front desk area.
- Collaborated with team members to ensure smooth daily operations.
- Handled guest complaints with empathy and professionalism to enhance experience.
- Welcomed large volume of guests and improved overall customer service.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
Surgical Technologist
St. David Day Surgery Center
Austin, TX
01.2016 - 09.2020
- Assisted surgeons by preparing operating rooms and sterilizing instruments.
- Managed surgical supplies and ensured availability during procedures.
- Supported patient positioning and draping for various surgical interventions.
- Collaborated with nursing staff to maintain a sterile environment in the OR.
- Documented surgical procedures and maintained accurate patient records.
- Participated in safety protocols to prevent infection and ensure patient safety.
- Learned and followed hospital policies regarding surgical practices and protocols.
- Communicated effectively with surgeons, nurses, anesthesiologists, and scrub techs while performing duties in the OR environment.
Cashier
Dillard's
Austin, TX
11.2016 - 09.2017
- Processed customer transactions efficiently at the point of sale.
- Maintained accurate cash register and handled cash payments.
- Assisted customers with product inquiries and store navigation.
- Organized merchandise displays to enhance customer experience.
- Collaborated with team members to ensure smooth operations.
- Provided exceptional customer service during busy shopping periods.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Supported inventory management by restocking shelves regularly.
- Managed returns and exchanges following store policies.
Management
Tuesday Morning
Abilene, Texas
09.1996 - 09.2016
- Conducted research projects related to collections management.
- Administered financial management, reported finances to senior management and analyzed payroll, receipts, and accounts payable and accounts receivable activities.
- Provided guidance to management on employee relations issues, performance management, training and development initiatives.
- Prepared quarterly financial statements for management review.
- Managed projects assigned by senior management.
- Provided management with reports.
- Compiled monthly performance statistics for management review.
HVI Operator/ supervisor on graveyard shift
USDA Cotton Division
Jarrell, Texas
08.1995 - 03.2016
- Operated machinery to support cotton processing operations.
- Monitored production lines for adherence to safety standards.
- Assisted in training new employees on equipment use and safety protocols.
- Finished graveyard logs for the night and get machines ready for next shift.
- Collaborated with team members to streamline workflow processes.
- Documented daily production activities and potential issues for review.
- Ensured compliance with federal and state regulations related to safety, health, environmental protection.
Education
Associate of Science - Health And Wellness
Austin Community College
Austin, TX 08.2016 - 05.2018
Skills
- Guest relations
- Appointment scheduling
- Complaint resolution
- Front desk operations
- Customer relationship management
- Safety protocol adherence
- Effective communication
- Financial reporting
- Inventory management
- Team collaboration
- File management
Timeline
YouTube Content Creator
Trippn Stones Paranormal TV
10.2021 - Current
Front Desk Assistant
Red Lion Hotels
07.2020 - 10.2021
Cashier
Dillard's
11.2016 - 09.2017
Associate of Science - Health And Wellness
Austin Community College
08.2016 - 05.2018
Surgical Technologist
St. David Day Surgery Center
01.2016 - 09.2020
Management
Tuesday Morning
09.1996 - 09.2016
HVI Operator/ supervisor on graveyard shift
USDA Cotton Division
08.1995 - 03.2016