Bernie Arce
New Windsor,NY
Overview
26
26
years of professional experience
Work History
New York State Court Officer
New York State
Newburgh, New York
02.2015 - Current
- Monitored entrances, screened visitors, and controlled courtroom access to maintain security.
- Escorted judges, jurors, witnesses, and staff through secure areas to ensure safety during proceedings.
- Assisted with evidence handling during courtroom proceedings. and defendant movement inside courtroom areas.
- Supported courtroom security procedures across New York State court facilities.
Service Advisor
Honda
Middletown, New York
09.2013 - 02.2015
- Explained Honda maintenance recommendations, warranty coverage, and repair approvals.
- Presented estimates and reviewed recommended repairs with clear customer guidance.
- Handled customer questions and resolved service issues with professional support.
- Wrote repair orders and documented customer complaints in dealership systems.
- Prepared invoices for services rendered and collected payments from customers.
Store Manager
Champs Sports
Middletown, New York
03.2001 - 09.2013
- Promoted from part-time sales associate in 2001 to store manager in 2003, overseeing all aspects of store management.
- Directed Champs Sports store operations, optimized sales floor layout, and managed daily opening routines to enhance customer experience.
- Recruited, trained and supervised new employees.
- Coached associates on customer service, product knowledge, and selling techniques, fostering a knowledgeable and service-oriented team.
- Supervised visual merchandising to maintain Champs Sports brand presentation standards.
Education
Bachelor of Science - Computer And Information Systems
Dominican College of Blauvelt
Orangeburg, NY05-2001
Associate of Science - Computer And Information Systems
Orange County Community College
Middletown, NY05-1999
Skills
- Security operations
- Team leadership
- Effective communication
- Conflict resolution
- Coaching and mentoring
- Community engagement
Timeline
New York State Court Officer
New York State
02.2015 - Current
Service Advisor
Honda
09.2013 - 02.2015
Store Manager
Champs Sports
03.2001 - 09.2013
Bachelor of Science - Computer And Information Systems
Dominican College of Blauvelt
Associate of Science - Computer And Information Systems
Orange County Community College