Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernie Chapman

Trinity,NC

Summary

Accomplished Regional Manager at Azuma Leasing, adept in strategic planning and staff development, significantly enhanced operational efficiency and market share. Leveraging strong leadership skills and a keen attention to detail, successfully expanded regional presence and fostered robust contractor relationships, achieving notable improvements in performance management and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Regional Manager

Azuma Leasing
11.2022 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Established and maintained operational standards for Number locations.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Developed vendor network of contacts to drive down costs and increase revenues.
  • Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
  • Identified above-average stores for acquisition of under-performing stores, and implemented change management and network restructuring strategies.
  • Evaluated competitor strategies to identify industry trends and gather market intelligence, informing strategic decision-making processes.
  • Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
  • Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
  • Boosted brand growth by devising strategic network and marketing tactics.
  • Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
  • Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
  • Launched over Number new locations through effective management of property acquisitions and construction and financial planning.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Improved customer experience by creating custom showrooms across retail locations.
  • Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
  • Collaborated with product development teams to provide valuable customer insights, driving continuous improvement efforts and enhancing overall offerings to meet market demands.
  • Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
  • Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
  • Strengthened internal controls through diligent financial oversight and adherence to established policies and procedures at each regional location.
  • Grew market share by building strong vendor network and customer-oriented retail store and services.
  • Achieved retail market share goals by developing and executing dealer event-oriented marketing promotions.
  • Defined locations, dealers and investors to drive product sales and foster brand expansion.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
  • Developed brand expansion initiatives across sales, marketing, and advertising campaigns.
  • Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
  • Elevated market penetration to generate $Amount in gross annual revenue from Product or Service sales.
  • Engineered effective inventory management strategies and loss prevention initiatives to keep shrink below Number%.
  • Spearheaded market expansion plans for senior leadership.
  • Modernized over Number facilities by implementing national facility enhancement programs.
  • Developed promotional plans to complement national sales initiatives.
  • Built positive and productive relationships with store and field leadership.
  • Supervised Number locations to enforce high-quality standards of operation.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Modeled best practices for sales and customer service.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Generated financial and operational reports to assist management with business strategy.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established territory boundaries and distribution routes to maximize service quality.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development

Medical Courier

Delivery On Time
07.2019 - 01.2022
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
  • Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
  • Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
  • Properly documented all specimens received using Software.
  • Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
  • Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
  • Supported team members during high-volume periods or absences by covering additional routes when necessary.
  • Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
  • Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
  • Implemented inventory control measures for proper storage and tracking of medical supplies during transport.
  • Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
  • Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques.
  • Streamlined communication between dispatchers, patients, and healthcare providers for efficient coordination of service requests.
  • Continuously updated knowledge of industry best practices for medical courier services through ongoing professional development opportunities.
  • Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
  • Reduced transportation costs through effective fuel management and regular vehicle maintenance checks.
  • Contributed to company growth by proactively identifying potential new clients within assigned territory.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Managed delivery route for optimal use of time and fuel.
  • Obtained signatures for delivery documents and packages.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Escalated issues to supervisor for immediate remediation.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Handled receipt, storage, identification and delivery of products for clients.
  • Tracked delivery status and updated customers for expected delivery time.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.

Applluance Delivery Technician/Contractor

Azuma Leasing
06.2006 - 07.2017
  • Improved delivery efficiency by optimizing routes and adhering to schedules.
  • Developed strong relationships with clients through professional communication and reliable service.
  • Contributed to inventory management, performing routine checks and reporting discrepancies for resolution.
  • Managed paperwork accurately, including invoices, delivery receipts, and logbooks.
  • Streamlined the delivery process by effectively utilizing GPS navigation systems for optimal routing.
  • Reduced loading times by organizing products according to their destination prior to departure.
  • Reduced fuel expenses by utilizing route planning software and employing fuel-efficient driving techniques.
  • Maintained a high level of safety with strict adherence to driving regulations and vehicle maintenance protocols.
  • Assisted in training new employees on company policies, procedures, and best practices for successful deliveries.
  • Expedited urgent deliveries, prioritizing time-sensitive orders for maximum customer satisfaction.
  • Increased overall productivity by assisting in warehouse operations when not on deliveries.
  • Ensured proper handling of fragile items, resulting in minimal damages during transport.
  • Collaborated with team members to ensure seamless coordination between warehouse and delivery operations.
  • Promoted company reputation, acting as a knowledgeable representative during client interactions.
  • Supported other departments within the organization when needed, demonstrating teamwork and versatility.
  • Conducted pre-and post-delivery inspections of vehicles, ensuring compliance with safety standards.
  • Demonstrated adaptability by adjusting to changing routes or schedules as needed for operational efficiency.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Utilized mail processing machines in weighing, stamping and processing mail items.
  • Employed GPS and other navigational tools to find shortest routes to locations.

Education

High School -

Trinity
Trinity, NC
1990

Skills

  • Operations
  • Staff Training and Development
  • Strategic Planning
  • Staff Management
  • Operational management
  • Territory Management
  • Staff Supervision
  • Goals and performance
  • Performance Management
  • Project Management
  • Personnel Management
  • Operations Management
  • Personnel Oversight
  • Team Leadership
  • Leadership skills
  • Attention to Detail
  • Interpersonal Communication
  • Staff Recruiting
  • Training and coaching
  • Customer Service
  • Contractor Relationship Management
  • Staffing oversight
  • Staff Development
  • Operations Improvements

Timeline

Regional Manager

Azuma Leasing
11.2022 - Current

Medical Courier

Delivery On Time
07.2019 - 01.2022

Applluance Delivery Technician/Contractor

Azuma Leasing
06.2006 - 07.2017

High School -

Trinity

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Bernie Chapman